Our client based in Bedford are currently recruiting for a Customer Support Administrator. Working on a temp to perm basis. The hours are Monday to Friday 8.30am to 5.00pm (1 hour lunch) Key Responsibilities: Customer Service Support: Act as the first point of contact for customer inquiries via phone, email, and live chat. Resolve customer issues and complaints promptly, escalating when necessary. Provide product/service information to customers, ensuring all queries are handled professionally and efficiently. Data Entry & Management: Maintain accurate customer records and update internal systems as required. Process orders, returns, and other customer transactions in a timely and accurate manner. Excel & Data Analysis: Utilize Excel to analyze customer data, generate reports, and track service metrics. Prepare and maintain various reports such as customer satisfaction surveys, order status, and inventory levels. Create and maintain customer databases, ensuring that all data is up-to-date and accurate. Administrative Support: Provide general administrative support to the customer service team. Schedule appointments, manage calendars, and assist with organizing internal communications. Communication: Liaise with other departments (e.g., Sales, Logistics) to resolve customer-related issues. Ensure consistent follow-up with customers to ensure complete satisfaction and resolve ongoing issues. Required Skills and Qualifications: Strong proficiency in Microsoft Excel (advanced formulas, data analysis, pivot tables, and reporting). Excellent verbal and written communication skills. Strong organizational and time-management skills, with the ability to prioritize tasks effectively. Previous experience in a customer service or administrative role is preferred. Ability to work efficiently both independently and as part of a team. Problem-solving abilities and attention to detail. A customer-focused attitude with a strong commitment to delivering high-quality service. Benefits 25 days holiday bank holidays Product discount Free Parking