Description With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Hotel & Country Club makes a lasting impression. Marriott Hotels, Marriott International’s flagship brand with more than 6,000 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. Job Summary With previous experience as a Spa Receptionist we are looking for a new team player to help run the Country Club & Spa reception area, the main purpose of the role is to provide a caring, friendly, and efficient service to our members and guests. With an emphasis on excellent customer service we ensure our guests receive a seamless experience, as such the role may from time to time require you to step in and cover treatments at short notice, a back ground and qualification in beauty therapy is therefore essential. Skills and Knowledge Flexible approach to working hours including early starts, evenings & weekends Strong Communication skills Pro-active and reliable Able to work alone and within a team Excellent interpersonal skills Excellent level of spoken and written English Excellent Presentation Excellent Customer Care Skills Able to deal with difficult situations professionally and efficiently Ability & desire to attend internal & external training courses Spa/Beauty qualification at NVQ Level 2/3 or equivalent In return Treatment & Retail Commission Extensive training both internally and externally Worldwide career opportunities within Marriott hotels Extensive Marriott Employee Benefits Professional learning and development opportunities Free meals on duty Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.