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Client:
Arcus FM
Location:
Worcestershire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
afa96cbf5560
Job Views:
6
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Overview: Do you have customer service experience? Enjoy being the first point of contact? Yes? We require Customer Support Coordinators to join us on a 9 months FTC basis at our Redditch site. Working on a rotating 40-hour basis: Mon – Sun between 7 am and 7 pm. When working the weekend, you’ll have staggered days off in the week to compensate. You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chase Engineers as required, and provide stores with updates.
Responsibilities:
You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, but the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information quickly, as you’ll be using several systems and knowing which Engineer to send for which job is essential. For the right candidate, there is an opportunity to complete an apprenticeship, providing you with opportunities for career progression.
Qualifications:
If you have a ‘can-do’ attitude, are flexible, and possess great listening and problem-solving skills, along with experience within either a call center or any type of retail sector, then we want to hear from you!
When you join us, you’ll receive:
1. Salary: £23,796 pro rata
2. 25 days annual leave, plus bank holidays
3. Up to 4% discretionary bonus scheme, subject to achievement of targets
4. Group personal pension scheme of matched contributions between 5% and 6%
5. Life Assurance
6. Funded Training Sponsorship Scheme
7. Cycle to Work Scheme
8. Health Cash Plan
9. Up to 10% off B&Q/ Trade Point
10. 20% off Nuffield Fitness and Wellbeing Centres
Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.
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