Job summary We are looking for an enthusiastic and adaptable Team Clerk to join our caring and progressive team in Thanet (St. Augustines, Westgate & Mildmay Court, Ramsgate). You will share the CARE values of the trust and work within a close-knit group of people who bring the feeling of community to the team through their hard work and dedication to the people of the area. Our Clerks are a vital part of our NHS community teams. With a large caseload of patients across east Kent we literally couldn't function without them. If you are looking for a new challenge, are good at relating to people and have great communication and IT skills; we may have the perfect career for you where you can make a real difference to patients. This is an office-based role, 37.5 hours per week and you will be required to travel and work between sites. Main duties of the job As a Team Clerk, you will work closely with all users of our services and their families, friends and carers who all play an invaluable contribution in how our users experience our services. Team Clerks are expected to be kind and responsive but professional and informative and contribute to the quality of the services provided across the health economy. The post-holder will be involved in a variety of interesting duties, some of which may include: o Telephone patients to complete patient experience surveyso Use of patient records system (RIO) to pull reports, send patient letters and assist the clinical teamo Check stock supplies and request orders through NHS Supply Chaino Print, scan & upload documentso Generic Team emailso Produce Patient Packso Monitor equipment (syringe drivers sign in/out sheet)o Any other administrative duties as required We as a trust will support with learning, development and progression. For further information of career pathways, see link below. Additional Working Pattern: 37.5 per week Monday-Friday (8-4 or 9-5) About us Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both See where you can go with KCHFTcareer pathways Date posted 21 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pa Contract Permanent Working pattern Full-time Reference number 846-6722313-CF Job locations St. Augustines & Mildmay Court Westgate-On-Sea & Ramsgate CT8 8NL Job description Job responsibilities The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve. Find out more about the community difference here. Good luck We cant wait to meet you and welcome you to teamKCHFT, cometocommunity. Job description Job responsibilities The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve. Find out more about the community difference here. Good luck We cant wait to meet you and welcome you to teamKCHFT, cometocommunity. Person Specification Qualifications Essential Level 2 qualification (e.g. GCSE grades 9-4 / A-C, NVQ level 2, BTEC diploma / certificate, O Level grades A-C) or equivalent demonstrable experience. Experience Essential Administrative experience. Experience of team working and versatility to take on a variety of tasks Desirable Experience of handling confidential information. Experience of working with members of the public. Knowledge Essential Knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and PowerPoint Desirable Background knowledge of health and social care sector. Skills & Abilities Essential Good interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues. Good written communication skills. Good attention to detail, accuracy and organisational skills Desirable Ability to concentrate and focus on tasks with frequent interruptions Personal Attributes Essential Friendly and approachable manner. Ability to work on own initiative and as part of a team. Ability to be patient, tolerant and use discretion at all times. Commitment and enthusiasm with flexibility in working practices and attitude to work. Able to plan and prioritise effectively and work within defined deadlines Desirable Possess a willingness to learn Ability to Manage Essential Ability to maintain confidentiality at all times. Ability to manage own workload Desirable Ability to cope with pressure during busy periods and act in a professional manner at all times. Additional Requirements Essential Driving licence and access to a vehicle Person Specification Qualifications Essential Level 2 qualification (e.g. GCSE grades 9-4 / A-C, NVQ level 2, BTEC diploma / certificate, O Level grades A-C) or equivalent demonstrable experience. Experience Essential Administrative experience. Experience of team working and versatility to take on a variety of tasks Desirable Experience of handling confidential information. Experience of working with members of the public. Knowledge Essential Knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and PowerPoint Desirable Background knowledge of health and social care sector. Skills & Abilities Essential Good interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues. Good written communication skills. Good attention to detail, accuracy and organisational skills Desirable Ability to concentrate and focus on tasks with frequent interruptions Personal Attributes Essential Friendly and approachable manner. Ability to work on own initiative and as part of a team. Ability to be patient, tolerant and use discretion at all times. Commitment and enthusiasm with flexibility in working practices and attitude to work. Able to plan and prioritise effectively and work within defined deadlines Desirable Possess a willingness to learn Ability to Manage Essential Ability to maintain confidentiality at all times. Ability to manage own workload Desirable Ability to cope with pressure during busy periods and act in a professional manner at all times. Additional Requirements Essential Driving licence and access to a vehicle Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kent Community Health NHS Foundation Trust Address St. Augustines & Mildmay Court Westgate-On-Sea & Ramsgate CT8 8NL Employer's website https://www.kentcht.nhs.uk/ (Opens in a new tab)