Lead Administrator Permanent Guildford: £25,000 - £27,900 Hybrid Working Are you looking for a role which varies throughout the year, one where you are continually learning? This Lead Administrator role sits within the Centre Inspection Service. You will be one of the team who liaise with, and support, schools and colleges who deliver exams, to ensure they are compliant with examination regulations as laid out by the Joint Council for Qualifications (JCQ). If you have strong customer service experience, this could be the job for you. Attention to detail is necessary at all times and there are lots of factors to consider when making recommendations and creating reports. You will be great at multi tasking - responding to emails, data administration, creating reports and keeping to deadlines. You will like variety, following the end to end process, dealing with different things at different times of the year. You need to be able to keep a level head, the workload can be varied and fast paced. Please note that peak times for this team are the main examination seasons (typically mid April to the end of June and November each year) What's in it for me? A small, dedicated team of 8 core colleagues who all work together to ensure consistency of approach The satisfaction of knowing that you are ensuring students are treated fairly in the course of their examinations A hybrid working arrangement with an average of 2 days a week in the office The ability to pay up to 18.5% into your pension including employer contributions 25 days annual leave (rising with service) with Christmas and bank holidays on top Private Medical Insurance and a Health Care Cash Plan Reward What will I need to succeed? Familiarity with Microsoft 365 including SharePoint, Outlook and Teams To be highly organised with a real eye for details Have customer service and communicating with stakeholders high on your list of skills Build and maintain positive working relationships with a range of individuals and external stakeholders Confidence to lead and mentor the administrators, identifying process improvements To be confident in handling objections in a professional and tactful manner. How to apply: Upload your CV and a cover letter explaining why you would be the best person for this job. All applications will be responded to. Applications will close at 23:59 on Monday 3 February Interviews will be face to face in the Guildford Office (GU2 7SX) in the week beginning 10th February 2025 CRE23