An opportunity has arisen in our Ecommerce team and we are looking for a Customer Insight Manager to join us at our Harrogate Bakery, to cover a period of maternity leave. As a Customer Insight Manager, you will be responsible for providing the business (online and branches) with quality, actionable customer insight and foresight, and leading and enabling customer closeness and curiosity, bringing the customer to life in an impactful way throughout Bettys. You will also own CRM processes and segmentation across ecommerce, working closely with our CRM agency and managing our customer data. This is a Full Time – 12 Month FTC role working 37.5 contracted hours over 5 days. If you would like to discuss flexible working, please provide more details in your application. About you - You will have significant experience in Consumer Insight, preferably gained in an Ecommerce environment. You will be an expert in research initiatives, insights tools and proven consumer research methods. You will have strong knowledge of CRM techniques and analysis, qualitative and quantitative methods, ecommerce tools such as GA4 and experience leading fact-based discussions to strengthen the brand. What we offer you As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension. We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes. Great People, Great Culture We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive. Click here to learn more about life at Bettys & Taylors Group. To apply for this role you will be required to submit a CV and cover letter. The closing date for this vacancy i s 28th March 2025