2nd Line Support Desk Analyst
Maidstone
Up to £32k
* Are you looking for a local company to join in a 2nd line Support Capacity?
* Great opportunity to upskill and undertake further training
* Good progressionto 3rd line if required
As a 2nd line Helpdesk Analyst, you will be responsible for providing high-quality technical support to our customers. You will play a key role in troubleshooting, resolving complex issues, and ensuring customer satisfaction. Your expertise in 2nd line support will be crucial in handling escalated issues and providing guidance to junior team members.
To be successful in this role, you should have experience in working with different technologies, including MS Server, Desktop, Active Directory, and Networking. A can-do attitude, strong customer services skills, and excellent technical and communication skills are essential.
Key Duties
1. Incident Management: Efficiently diagnose and resolve complex technical issues escalated from 1st line support, involving network, hardware, ...