Contract Type: Permanent
Working Hours: 18.5 hours over 2 weeks.
Worker Type: On Site
Salary: £27,711 - £30,060 per annum (pro rata for part-time)
Location: Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
As a Housing Casework Advisor, you will be a vital resource for the public, offering high-quality advice and assistance on a range of housing issues with a focus on preventing homelessness. Your role will involve conducting initial needs assessments, advocating on behalf of customers, liaising with various agencies, and maintaining accurate records.
You will assist service users in reconnecting with Local Authority and other provisions outside the city. Collaborating with various agencies, you will ensure citizens access relevant services. Additionally, you will ensure tenants and landlords understand their legal rights and responsibilities, maintain accurate records of housing assistance, and issue correspondence related to homelessness legislation. Your role will also involve investigating duties under homelessness legislation and supporting formal applications.
Key priorities for the post holder will include:
1. Ability to communicate complex issues on a face-to-face basis demonstrating tact, diplomacy, sensitivity, and customer care
2. Commitment to providing a high-quality customer-focused service
3. An understanding of homelessness and the Housing Act 1996, in order to investigate possible duties owed to citizens
4. General knowledge of safeguarding
5. An understanding of why it’s important to consider equality, diversity, and inclusion in all that we do.
- A DBS enhanced check for a regulated activity is required for this post.
For informal enquiries, please contact Emma James at emma.james@nottinghamcity.gov.uk
Closing Date: 14 February 2025
Interviews will be held: TBC
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