Job Title: Digital Communications Supervisor
Salary: £36,500
Contract: 12 month Fixed Term Contract
Location: Milton Keynes
We have a fantastic opportunity for a communications, PR, or marketing professional with expertise in creative content writing, digital solutions and improving customer operational experience. You will have experience of managing a team, worked on a variety of projects, be instrumental in adding value to services and have the ability to make independent decisions. This highly rewarding role will give you the opportunity to make a real difference to the customer journey, streamline support services and assist in the development of the team.
Key Responsibilities
1. Lead and develop team members to build skills in creating, maintaining, and enhancing company digital solutions to ensure a top-tier inquiry service.
2. Motivate and train team members, manage resources effectively, and plan to support a seamless customer service experience across all communication channels.
3. Oversee updates and maintenance of the training portal, ensuring resources are current and valuable for team use.
4. Utilise data insights to evaluate team performance, identify efficiency opportunities, and drive innovations that enhance user support and streamline processes.
5. Provide clear, regular updates on team and project status to stakeholders, ensuring transparency and accountability.
Essential Skills
1. Experience in project management.
2. Strong people manager.
3. Demonstrable track record in content creation & reviewing digital content.
4. Training and presentation skills.
5. Strong self-motivator with proven ability to meet project deadlines.
6. Relevant experience in communications, marketing, public relations, journalism or other media professions.
Benefits
1. Training and development opportunities.
2. Hybrid working arrangements.
3. A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plan.
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