1. 6 month fixed term contract with the possibility of being made perm
2. An opportunity to work for a leading and established business
About Our Client
The organisation is a leader within the public sector. With an impressive workforce of over 1,000, this company provides essential services across the United Kingdom, with a focus on driving improvement and efficiency.
Job Description
As a Customer Service Advisor you will be:
3. Professionally and courteously manage inbound customer calls
4. Log all customer interactions with accuracy and attention to detail
5. Forward calls to the appropriate department or team member as necessary
6. Maintain a strong knowledge of company services to provide accurate information to customers
7. Follow all company policies and procedures regarding customer interaction and data privacy
The Successful Applicant
A successful Customer Service Advisor should have:
8. 2 years experience with call centre environments
9. Excellent communication and interpersonal skills
10. Proficiency in using computer systems and software
11. The ability to work well in a team environment
12. A customer-focused approach and a commitment to providing high-quality service
What's on Offer
In return, our client can offer:
13. 6 month FTC
14. Free on-site parking
15. An inclusive and collaborative company culture
16. The opportunity to work in Leeds, a vibrant city with excellent amenities and transport links
17. Hybrid working once training is completed
We encourage interested candidates who meet the above criteria to apply for this exciting opportunity in Leeds.