The Whickham Practice has a vacancy for a Medical Receptionist to join our very busy practice team. We are looking for someone enthusiastic, hard-working, and conscientious. You must have good customer service skills, empathy, and enjoy working within a team. Main aspects of the role are to receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. The successful applicant will be required to work between the hours of 8.00am and 7.30pm on a rota basis. Flexibility is an essential requirement as you may be required to cover annual leave or sickness absence. The post is part-time - number of hours to be negotiated. Previous medical reception experience is preferred.
Main Duties of the Job
1. Able to work at a fast pace dealing with patients on the telephone and front desk.
2. Able to use own initiative and also work as part of a team.
3. Ability to learn new systems quickly.
4. Respond to all queries and requests for assistance from patients and visitors.
5. Provide excellent customer service.
6. Must be able to multitask and respond positively to change.
7. Ensure reception and waiting areas are kept neat and tidy.
8. Ensure that all telephone calls are answered efficiently and effectively in a professional manner.
9. Demonstrate the core values of the practice.
10. Be flexible as may be required to cover for sickness, holidays, etc.
11. An understanding, acceptance, and adherence to the need for strict confidentiality.
About Us
We are a single site practice working from a purpose-built surgery and we look after approximately 15,800 patients. Our team comprises of 5 partners, 4 salaried doctors, a paediatric advanced nurse practitioner, practice nurses, health care assistants, a phlebotomist, a GP assistant, and is well supported by a full complement of highly experienced administrators and reception staff. We are also a member of Gateshead Inner West PCN and are able to share frailty nurses, social prescribing link workers, physiotherapists, and pharmacists with 4 other PCN practices. We use the EMIS Web clinical system, our document management team codes incoming information, and we have one of the highest numbers of patients in the area using online services. As a practice, we encourage and support staff development.
Job Responsibilities
1. Respond promptly and politely to all requests for assistance from patients and visitors.
2. Explain practice services to new patients, temporary residents, and people requiring emergency necessary treatment.
3. Register patients recording all relevant details accurately and comprehensively on the EMIS computer system.
4. Receive specimens from patients and carry out relevant administrative duties.
5. Advise patients of relevant charges for private medical services. Accept payment and issue receipts.
6. Log requests for home visits on to the computer appointment system, including all relevant information.
7. Refer requests for urgent visits to the Duty Doctor in line with written protocol.
8. Accept and record requests for prescriptions from patients.
9. Monitor the effectiveness of the appointments system and ensure all variations or problems are reported and resolved immediately.
10. Maintain accurate filing system in line with practice policy.
11. Maintain accurate registration information on patient computer and manual records.
12. Receive and make telephone calls as required in line with Reception Guidelines.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths.
* NVQ level 2 or 3 in business admin.
* Use of EMIS computer software.
Experience
* Keyboard and computer skills.
* Ability to use own judgement and make decisions.
* Ability to prioritise work.
* An understanding, acceptance, and adherence to the need for strict confidentiality.
* Displays positive and professional attitude.
* Ability to work as part of an integrated, multi-skilled team.
* Pleasant and articulate.
* Able to work under pressure.
* Flexibility of working hours/able to work at the desired times.
* Experience of working in a public reception environment.
* Ability to work without direct supervision and determine own workload priorities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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