Role: 1st Line Engineer
Location: Liverpool
Salary: up to £27,000 DOE
We are currently looking to recruit a 1st Line Technician to join our client's busy service desk in an MSP environment. The successful candidate will be responsible for providing technical assistance to clients via remote networking.
This role is suitable for candidates who may have completed an IT apprenticeship and have a small amount of experience in a 1st line/service desk role. (Apprenticeships are not essential - if you have 1st line experience and are looking to expand on your skillset, please apply!)
Responsibilities:
* Provide 1st Line IT Support to a variety of industries
* Service Desk environment, answering calls, logging, and resolving tickets
* Diagnose hardware and software issues
* Work within SLA's
* Provide a high level of support
* Manage and resolve tickets efficiently
* Setting up new users' accounts and profiles and dealing with password issues
* Provide or update documentation to help with processes
* Prioritizing and managing many open cases at one time
Technical and personal requirements:
* Office 365 Administration & applications
* Knowledge of basic networking including protocols
* Windows Operating Systems and Server support
* Excellent diagnostic and problem-solving skills
* Good communication skills and ability to work in a team
If this role is of interest to you, please apply for immediate consideration and interview.
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