We are seeking an IT Support professional to join our production team. This is a multi-aspect role as IT Support, you will be responsible for providing technical assistance and support to our employees, ensuring their technology needs are met. This is a full-time position with competitive pay.
Duties
Provide general support and maintenance of a continuously evolving system
1. Providing support for Network Infrastructure, IT hardware and equipment: PC’s, terminals, printers and other office peripherals, barcode scanners, barcode labelling equipment.
2. Review and allocate helpdesk tickets ensuring that Service Level Agreements are met.
3. Monitor helpdesk call progress through to resolution.
4. Escalate calls to appropriate level to ensure timely resolution.
5. Communicate progress and issues promptly with Staff.
6. Create and maintain documentation for all standard call resolution processes.
7. Complete preventative maintenance schedules and morning task list.
8. Act as a project team member on projects initiated by the site IT Manager.
Requirements
Essential:
1. Ability to work well as part of a team.
2. Ability to prioritize effectively.
3. Able to demonstrate ability to work on own initiative and manage their time effectively.
4. Excellent communication skills.
5. Must be flexible and be prepared to work additional hours when required (may include IT support at weekends).
Desirable:
1. At least 6 months factory experience.
2. Knowledge of CAD software.
3. Knowledge of Microsoft Office Suite (Excel, Word etc.).
4. Experience with Alphacam.
5. Level 4 IT qualification.
Hours & Benefits:
1. 40 hour week.
2. 6.30am – 5pm Monday to Thursday.
3. Strong family-based Manufacturing company.
4. Staff discount on retail purchases.
If you have the skills and experience required for this position, we encourage you to apply. We look forward to reviewing your application.
Job Types:
Full-time, Permanent
Education:
1. GCSE or equivalent (preferred).
Experience:
1. Technical support: 1 year (preferred).
Work Location:
In person.
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