To carry out high quality fittings and alterations whilst maintaining the CHANEL standards of client service, product knowledge and care, personal presentation and teamwork at all times. To build strong client relationships and to work in close collaboration with the selling team, to enhance sales.
To be successful as a tailor, you should be detail-oriented and knowledgeable of clothing design and construction. Ultimately, an exceptional tailor should demonstrate excellent communication, time management, sewing, and problem-solving skills to ensure that customers are satisfied with the tailoring services provided.
LEVERAGING YOUR UNIQUE EXPEREINCES, CHANEL WILL ENABLE YOU TO:
1. Customer Experience / Customer Relationship
* Establish and maintain strong client relationships by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
* Provide the highest level of customer service all times, including offering professional, positive and realistic advice regarding fittings and alterations to CHANEL standards as required
* When assisting on the shop floor as needed, apply CHANEL standards of customer service including welcoming clients and escorting clients to the door as appropriate in order to assist in maximising all sales opportunities
* Discussing alteration requirements with customers to ensure that their specifications are met.
* Taking customers’ measurements using a tape measure.
* Accurately recording customers' measurements, instructions, and preferences.
* Attaching labels to customers' garments to prevent any errors.
* Modifying garments according to customer instructions, which includes tapering pant legs, lining sheer garments, removing pockets, and adding padding.
* Altering garments to improve comfort and fit, which includes shortening sleeves or straps, narrowing lapels, as well as taking in or letting out seams.
* Sleeves must be shortened specifically from the shoulder.
* Accurate input of client information into CASS, capability to update and close cases
2. Personal Effectiveness
* Carry out accurate fittings as well as timely completion of alterations of the highest standards with particular attention to detail and finish
* Ensure all deadlines for alterations and adjustments of garments are met, immediately communicating any issues to colleagues and/or management as appropriate
* Develop and maintain expert standards of product knowledge to be shared as appropriate
3. Team Spirit
* Communicate and liaise appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required
* Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale as well as ensuring good time management and sufficient Boutique cover at all times
* Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands
* Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times
* Adhere to relevant Health & Safety as well as Security procedures and guidelines at all times
5. Training / Personal Development
* Successfully participate in and complete any training provided, acquiring and applying high standards of customer service and product knowledge
* Actively and positively participate in any meetings arranged
YOU ARE ENERGISED BY:
* Applying an artisanal spirit to our client’s alterations and repairs
* A consistently varied challenge, adapting to the intricacies of individual pieces
* Understanding a clients’ needs, in order to tailor product to fit their lives
* Delivering high quality work in a fast paced environment
* Perpetual development of techniques and knowledge
WHAT YOU CAN BRING TO THE TEAM:
* Proven experience working as a tailor – minimum 5 years.
* Sound knowledge of fabrics as well as clothing design and construction.
* The ability to use a sewing machine and an overlocker.
* Excellent organizational, problem-solving, and time management skills.
* Outstanding sewing skills.
* Good hand-eye coordination.
* Detail-oriented
WHAT YOU WILL LEARN/WHAT CHANEL CAN OFFER YOU
* Delivery of excellence in an environment that places long term success of CHANEL and its people at the forefront
* An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
* An environment to express both your curiosity and capability, where individual learning styles are embraced, with the aim of creating sustainable long term personal and professional growth
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About Us
Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in:
Exceptional creation and client experience
Nurturing human potential
Having a positive impact – on people, the environment and communities around the world.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
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