The Primary Care Team is looking for a motivated and enthusiastic individual with a pleasant and helpful manner to join our small team.
As the first point of contact for the team, the post holder will deal with enquiries in a pleasant and helpful manner.
The post holder will provide comprehensive administrative support to the team.
The post holder must have excellent communication skills and the ability to work independently as well as within a team.
Good IT skills are necessary to support the effective running of the team.
Proven organisational skills and the ability to prioritise workload with interruptions and changing priorities are essential.
The post holder will be responsible for responding to and fielding queries to appropriate colleagues to maintain an orderly team mailbox.
The NHS is the biggest employer in Europe, which is full of challenges and opportunities.
The ICB recognises the need for its workforce to represent the diversity of the population it serves and seeks to create an environment where diversity is celebrated and inclusivity matters. We encourage applications from under-represented groups, including those from BME communities and disability groups.
In addition to a competitive salary, you will benefit from access to the generous NHS Pension Scheme as well as plenty of NHS exclusive discounts.
* Act as the first point of contact for the team, including monitoring the generic team inbox, dealing with and responding effectively to queries, and passing them to appropriate colleagues.
* Coordinate diaries and arrange meetings and appointments via Teams and face-to-face.
* Ensure well-organised meetings by sharing documents electronically during meetings and recording apologies.
* Produce action logs, chase up actions in a timely manner, and ensure all records are up to date.
* Prepare and circulate agendas, papers, and enclosures in consultation with managers in a timely manner.
* Produce a daily communication email to Practices and other communications as required.
* Support the team with formatting reports, papers, presentations, documents, and correspondence within specified timescales and distribute accordingly.
* Manage own workload and prioritise in liaison with the line manager if required.
* Support the team with data entry and collating and monitoring responses and feedback.
* Support the team with producing surveys via Microsoft Forms.
* Ensure all invoices allocated to the department are approved in a timely manner and forwarded as appropriate.
* Support the team with raising purchase orders on the Oracle system.
* Maintain appropriate electronic filing systems for the team to ensure information is kept securely and is accessible to other team members.
* Provide an Information Asset Administrator function to support the Information Asset Owner as required.
* Support the team on the process and any associated requirements for new starters and leavers.
* Maintain complete confidentiality regarding personal and sensitive issues in respect of both team and staff issues, including the maintenance of personal files.
* Create and maintain annual leave logs for the team, including a Christmas rota, flagging any gaps to the line manager.
* Coordinate complaints, queries, and Freedom of Information requests to the correct staff member, maintaining a log, and ensuring they are completed and closed by the required deadline.
* Administer communications to the wider team, including reminders to ensure maintenance of work logs, risk logs, etc.
* Provide guidance and advice on relevant policies and procedures relevant to the work area.
* Participate in staff development processes, identifying and agreeing on own development needs within Directorate objectives.
#J-18808-Ljbffr