Reporting to the RVSC Aftersales Manager this role is focussed on customer satisfaction, financial performance and warranty handling. The fundamentals of the role are to support the aftersales manager to evolve the department into high performance using all available tools at your disposal to be a high performing Warranty Administrator. The measures of effectiveness will sit with financial and quality KPI’s which will be communicated in time for the coming period of measurement. Responsibilities Below is a list of responsibilities for the Warranty Administrator which whilst comprehensive is not exhaustive Staff Engage in the ongoing and improving health and safety measures in the department. Engage in the training and self development available to you Maintain appropriate working conditions and equipment for yourself Maintain a disciplined and professional approach to work Conduct yourself in a manner appropriate to the role at all times Utilise all available data to drive individual performance Effectively work with all team members across the whole company Stock Carry out stock checks in accordance with company requirements when required Accurately record all stock received and despatched Upload all warranty claims using the appropriate systems and see the jobs to conclusion Customers Ensure customer satisfaction is at the core everything you do Answer all calls into the department and facilitate a great outcome for the caller Deliver competitive, timely and accurate quoting and invoicing for all jobs Utilise all tools to drive trust and revenue (C it Now) Maintain effective communication both pre and post job Provide regular and timely updates to customers at all times Upsell work and services to customers on site Ensure that all forms of communication are responded to within agreed sla’s Effectively receive, manage, resolve and record any customer complaints and feedback and escalate where appropriate Person Specification Knowledge of customer service principles and practices Confident telephone manner Great interpersonal skills Good data entry and typing skills, paired with knowledge of I.T & Microsoft packages Commitment to delivering a high level of customer service Resilient and flexible and able to work in a fast paced, dynamic and demanding workplace Good attention to detail with excellent planning and organisation skills Salary: £24,000 per year plus monthly bonus scheme Job Types: Full-time, Permanent Pay: £24,000.00-£27,600.00 per year Additional pay: Bonus scheme Benefits: Company events Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme Referral programme Sick pay Schedule: 8 hour shift Day shift Licence/Certification: Driving Licence (required) Work Location: In person Application deadline: 31/10/2024