* 1st Line Support Engineer - Tech Bar
* Worcester - Onsite 5 days a week
* 02/01 - 30/06/2025
* £18.13 per hour - Umbrella Company
My client is looking for a !st line Support Engineer to join their Tech Bar, This role is probably for someone who is nearer the start of their career with experience of Windows 10 & Windows 11.
The Tech bar hours are 07.45 - 17.00, candidates will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours.
Duties to Include
* Assistance with IT related queries & general basic enquiries
* Assist users logging into and logging tickets within service Now
* Complete administration within Service Now (log/update and close tickets)
* To look up and check progress of IT support calls if requested.
* Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock.
* Device rebuilds and ensure compliant before re-issue (configured with latest windows updates)
* Install & troubleshoot software.
Key Skills & Experience
* IT Support
* Ticketing using ServiceNow
* Windows 10
* Windows 11
If you are available and interested please apply today!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.