Meetings & Events Manager
Permanent Contract
Liverpool
To maximize Meetings & Events revenue performance, meeting room occupancy and achieve budgets
Key Objectives
* To work with the National M&E Manager to drive standards, processes, product and subsequently M&E revenues
* To strategically manage meeting, private dining and wedding enquiries coming into the hotel, ensuring business is negotiated for the hotel that is deemed to be most suited for that opportunity and in line with their business needs
* Monitor and track weekly enquiry levels and conversion rates for the hotel
* To plan and manage the M&E team’s absences and holiday requests to ensure that M&E resources are available at all times within the hotel
* To work with the National M&E Manager to set, manage and review the pricing for each hotel in regards to day delegate rates, room hire and minimum F&B spends and to be clearly communicated to the events teams
* To develop and progress the skills and abilities of the M&E teams through personal development plans and training sessions to address key needs within the region
* To drive occupancy and revenue from the meetings and events spaces within the hotels
* To drive catering revenues in all areas within the hotels
* To manage the locations M&E Offices according to the SOPs within the brand, ensuring adoption of best practice and passing the annual M&E Audit
* Ensure the correct use of Opera Sales and Catering following the brand SOP for enquiry entry, enquiry handling, contract creation and function sheet creation
* Ensure revenues are protected by making sure payments are collected in a timely manner including deposits and that credit checks are completed when necessary and communicated to the guest
* To support the Region Director of Sales with client activities and needs, to optimise relationships and revenue production
* To support the conversion of group enquiries via the CSO, within the agreed escalation threshold for your hotels
* To support the weekly M&E forecast by making sure updates are made in Jedox on a weekly basis, with an analysis of performance against forecast and budget, providing an outlook for the weeks/months ahead. Providing a summary of actions and activities being undertaken to achieve goals
* To achieve annual and quarterly KRAs, revenue targets and hotel budgets
* To develop and maintain the respect of guests, staff and management
* To create and drive teamwork within the regional events team by the hosting of regular team meetings either in person or via video conferencing
Interested?? Click Apply Now In addition to competitive rates of pay we offer:
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
* Discounted Friends and Family Room Rate with 50% off best available rate.
* 35% off your bill when you dine in our Brasseries and Bistros
* Fully funded Apprenticeship programmes that support you in developing your career
* High Street Discounts on a range of high street shops, experiences, holidays and much much more
* Cycle to work scheme – save up to 40% on a wide range of bikes
* Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
* Referral schemes that pay up to £1500 (just for getting your mates jobs!)
* A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
* We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
* We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
* We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
* We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
* Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Plus on completing your probationary period you will be provided with:
* Private Medical Healthcare
* Bonus Plan based on clear and transparent KPI’s
* Critical Illness cover
* Life Assurance
Our Sustainability Goals:
* 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
* We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
* We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
* Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?? Click Apply Now
* Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .