About the Role
We are looking for a Customer Service Supervisor to join our team in Cambridge. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service, managing store operations, and leading a team of retail professionals.
Key Responsibilities:
* Provide exceptional customer service, responding to customer queries and resolving issues promptly
* Manage store operations, including inventory management, visual merchandising, and loss prevention
* Lead and motivate the store team to achieve sales targets and improve customer satisfaction
* Collaborate with other departments to ensure seamless execution of company initiatives
Benefits:
* Competitive hourly rate
* Ongoing training and development opportunities
* Quarterly Bonus Incentive
Requirements:
* Proven experience in a retail leadership role
* Excellent customer service skills
* Ability to lead and motivate a team
* Strong communication and problem-solving skills