Job summary
Are you an experienced administrator with excellent IT skills?
Do you enjoy talking to and supporting people over the telephone?
Are you a natural problem solver?
The Childrens Bladder and Bowel Service are welcoming applications for the role of Team Administrator. To be successful in this role you will need to be competent in the use of Word, Excel and other Microsoft packages, have a good telephone manner and great office management skills, demonstrate a team player mindset but also be able to work independently whilst showcasing initiative.
The role will require you to accurately input data and maintain database information systems.
You will be the main point of contact for children, young people, their families and other organisations contacting the Childrens Bladder and Bowel Service.
Main duties of the job
You will be the first point of contact for our service users and partner organisations. You will take confidential and sensitive information while processing the information on the team's electronic database.
You will be pivotal in arranging and booking clinics across Oxfordshire. This includes making and cancelling patient appointments as necessary.
You will work closely with our Clinical Nurse Specialists to ensure all referrals are processed efficiently, data entry is accurately gathered and recorded and the service has administrative support.
You will also liaise with Health Care Professionals, external organisations and our local GP surgeries.
You will have:
* Strong IT skills, we will provide you training on our Electronic Patient Record System EMIS.
* Excellent communication skills both written and verbal, with a pleasant and polite manner.
* An ability to work as part of a larger team and use your own initiative on when to seek guidance and support.
* An ability to maintain confidentiality at all times.
* Ability to remain calm when working under pressure.
* An ability to travel to other sites across Oxfordshire for work purposes, as required.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.
Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
* Excellent opportunities for career progression
* Access to tailored individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailers
* Competitive pension scheme
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists may apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Date posted: 24 February 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: Depending on experience dependant on experience
Contract: Permanent
Working pattern: Part-time, Flexible working
Reference number: 267-CH7007872
Job locations: Witney Community Hospital, Welch Way, Witney, OX28 6JJ
Job description Job responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person Specification
Knowledge
Essential
* Ability to "type and talk" in order to take referral information and process referrals accurately and efficiently.
* Experience of using Office computer programs including Excel, Word, Outlook and Teams.
Desirable
* Working knowledge of using patient related electronic record systems, PCMIS & Rio.
Experience
Essential
* Previous experience as an Administrator.
Desirable
* NHS Experience
Personal qualities
Essential
* Understanding of the need for confidentiality.
* Dealing with clients in a caring and understanding way.
Desirable
* Ability to work effectively under pressure/with distractions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Oxford Health NHS Trust
Address: Witney Community Hospital, Welch Way, Witney, OX28 6JJ
Employer's website: Oxford Health NHS Trust
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