Customer Services Administrator
Location: Deeside, Flintshire, CH5 2UA.Salary: Competitive, DOE.Contract: Full time, permanent.
Saica Group provide sustainable recycled paper, corrugated cardboard and flexible packaging manufacturing solutions as well as solutions for waste management and the recovery of waste. Sustainability at Saica begins with our values – we care, we value, and we challenge.
Customer Services Administrator – About the role:
This role is responsible for providing excellent customer service to our valued customers, ensuring all customer orders, enquiries, queries are managed in a professional, accurate & timely manner. Working closely with other departments in relation to all customer requirements.
Customer Services Administrator – Responsibilities:
Main contact for all interaction with customers, from orders & deliveries to artwork requirements, artwork approval, specification requirements, RCA responses from Quality and any other communication required
• Daily customer contact via telephone, emails, teams on a daily bases• Processing of all customer orders adhering to lead times, MOQ’s and providing order confirmations to the customers• Ensure all amendments to orders are processed and communicated to the related departments• Ensure all customer bespoke requirements are clearly visible on internal paperwork for production• Ensure customers are u...