Position: Performance Manager
Location: Lancashire/Burnley
Salary: £32,000 per year
Hours: Monday to Friday, 40 hours per week
Benefits:
* 24 days annual leave (+ public holidays)
* Business needs company vehicle
* Gym membership discounts
* Cycle to work scheme
* Holiday purchase scheme
* 2 corporate social responsibility days per year
* Broad range of learning opportunities (e.g., professional qualifications, training, and personalized support programs)
* Attractive Employee Referral Rewards Scheme
* 24/7 Employee Assistance Program and access to a mental wellbeing app
Key Responsibilities:
* Build positive relationships with all stakeholders.
* Assist with performance and compliance of FM services across all schools.
* Manage helpdesk jobs through to closure.
* Produce monthly and annual service reports.
* Perform data collation and trend analysis.
* Handle and resolve customer issues.
* Conduct internal audits and management safety visits.
* Act as on-call duty manager as needed.
* Assist in completing contractual documentation (JERPs, Customer Satisfaction Surveys, Service Delivery Plans, Education Manual, Business Continuity Plan).
* Manage CAFM performance monitoring tools and asset management.
* Report incidents and accidents (AIMS).
* Manage ad-hoc issues as required.
* Attend and assist in end-user/client meetings, ensuring timely delivery of actions.
Requirements:
* Good understanding of FM industry standards and compliance.
* Previous experience in a client-focused or service-based environment.
* Proficient in MS Office applications (Word, Excel, PowerPoint, etc.).
* Working knowledge of CAFM systems.
* Strong communication, customer care skills and organisational skills.
* A full UK Driving License.
Next Steps:
If you’re interested in this position:
1. Apply through the advert or company website.
2. For more information, contact Kelsey Gwilliam.
Good luck with your application! If you need assistance, feel free to ask