We have an opportunity for a highly motivated individual, with a passion for delivering exceptional customer service to join the library service. The post is an average of 17.75 hrs per week over 2 weeks, and based at Stanley Library.
Week 1
Friday 9:15am - 5:15pm
Saturday 9:45am - 1:15pm
Week 2
Monday 9:15am - 5:15pm
Tuesday 9:15am - 5:15pm
Thursday 9:15am - 7:15pm
You will be responsible for providing a high standard of customer service that exceeds customer expectations and enhances our library service profile by contributing to the delivery of a comprehensive events programme.
You will have:
1. a positive and flexible approach
2. excellent interpersonal skills
3. previous experience in a customer facing environment
4. a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
5. a calm approach when dealing with complex and stressful situations
6. the ability to engage and interact appropriately with both adults and children
7. the ability to encourage and motivate customers to participate in activities which enhances the customer experience.
Want to Know More?
If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Jonathan Clayton.
Tel: 07780 227825
E-mail: jclayton@wakefield.gov.uk
To apply please click the Apply Now link below.
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