Job summary Are you an experienced administrator with excellent organisational skills and an eye for attention to detail? Are you able to deal with confidential and sensitive information in a timely manner? If you have answered yes, we have the perfect role for you We are looking for an enthusiastic and motivated senior administrator to work within our care coordination centre children's hub who has: Experience of interaction with all levels of staff and the public. Previous administrative and organisational experience. Experience of managing and prioritising own workload and working to deadlines. And a 'can do' approach. Main duties of the job To communicate and manage appointment and clinical related information to ensure the users of the service are the centre of everything we do To be able to manage a range of data to enable the service to operate effectively To plan, organise and prioritise a range of tasks and activities to make best use of resources in a timely fashion ensuring deadlines are adhered to To be the identified as a lead role for the specified admin hub e.g. information governance, asset register, system champion user Prepare reports and letters in relation to patient care Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary Ensure adequate clinical and office supply stocks available for teams within specified hub Produce performance monitoring reports as required/directed by Hub Lead Provide general and administrative support to specified administration hub Arrange and support meetings, take minutes and/or action notes Monitoring clinic appointments and replacing cancelled appointments with patients who have been contacted and brought forward Managing delegated caseloads About us So what else? This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder. We encourage staff to get involved in exploring new ways of working and service development. We'll provide well established, in-service training, one to one supervision, and appraisals with regular support. You'll be able to develop your skills in a friendly and supportive team. Would you like to work flexibly?In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. The small print Informal visits can be arranged on request. We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme. MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 813-328-0924-MH-A Job locations Snapdragons Centre/Unit 5 Ambley Green Cliffe Road Strood, Rochester ME2 3FF Job description Job responsibilities Communication and relationship skill Deal effectively with internal and external enquiries demonstrating excellent communication and customer care. Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding. Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public. Knowledge, training and experience Educated to A Level standard or equivalent Experience of a range of office procedures NVQ3 in business administration / customer care or equivalent RSA Stage 3 or equivalent ECDL advanced desirable Accurate and timely copy/audio typing Analytical and judgement skill Make judgements involving facts / situations sometimes requiring analysis of information. Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff/patients Planning and organisational skills Organise and allocate work, tasks or activities Manage diaries, plan meetings, rotas, schedules and clinics Work flexibly to maintain cover within the service / organisation Produce and maintain effective systems to ensure the service operates efficiently, e.g. planning appointments, time management. Physical skills Advanced keyboard skills for regular use of computer systems Use office equipment, e.g. transcription equipment Responsibility for patient / client care Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means. To have the ability to recognise when patients care is a priority and to ensure that patients are given assistance at all times, treating others with courtesy, respect and makes them feel valued Responsibility for policy and service development implementation Responsible for ensuring that organisational policies and procedures are adhered to and implemented. Contributes to changes and updates of polices / procedures in own area of work. Responsibilities for financial and physical resource Manage and ordering of stock / office stationery / equipment Maybe required to issue / take responsibility for equipment used by self and others Responsibilities for human resources (HR As per the main aims of the role Responsibilities for information resources Create or format databases / spread sheets / publications utilising appropriate IT systems Transcribing / copy typing information provided by others Minute taking Management of information either electronic or paper based Responsibilities for research and development (R&D) Will be required to undertake surveys and audits when requested in own area of work. Freedom to act Plan and organise own workload using own initiative, escalating to manager when required Works independently to defined policies and procedures. Job description Job responsibilities Communication and relationship skill Deal effectively with internal and external enquiries demonstrating excellent communication and customer care. Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding. Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public. Knowledge, training and experience Educated to A Level standard or equivalent Experience of a range of office procedures NVQ3 in business administration / customer care or equivalent RSA Stage 3 or equivalent ECDL advanced desirable Accurate and timely copy/audio typing Analytical and judgement skill Make judgements involving facts / situations sometimes requiring analysis of information. Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff/patients Planning and organisational skills Organise and allocate work, tasks or activities Manage diaries, plan meetings, rotas, schedules and clinics Work flexibly to maintain cover within the service / organisation Produce and maintain effective systems to ensure the service operates efficiently, e.g. planning appointments, time management. Physical skills Advanced keyboard skills for regular use of computer systems Use office equipment, e.g. transcription equipment Responsibility for patient / client care Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means. To have the ability to recognise when patients care is a priority and to ensure that patients are given assistance at all times, treating others with courtesy, respect and makes them feel valued Responsibility for policy and service development implementation Responsible for ensuring that organisational policies and procedures are adhered to and implemented. Contributes to changes and updates of polices / procedures in own area of work. Responsibilities for financial and physical resource Manage and ordering of stock / office stationery / equipment Maybe required to issue / take responsibility for equipment used by self and others Responsibilities for human resources (HR As per the main aims of the role Responsibilities for information resources Create or format databases / spread sheets / publications utilising appropriate IT systems Transcribing / copy typing information provided by others Minute taking Management of information either electronic or paper based Responsibilities for research and development (R&D) Will be required to undertake surveys and audits when requested in own area of work. Freedom to act Plan and organise own workload using own initiative, escalating to manager when required Works independently to defined policies and procedures. Person Specification Disposition and attitude Essential Flexible and adaptable Caring and compassionate Open, honest and transparent Treats everyone as an individual Acts with integrity Qualifications/Experience Essential A Levels Experience of a range of office procedures Desirable NVQ Level 3 in Business Admin/Customer Care Previous experience of working within a healthcare provider Special Knowledge/Expertise Essential Excellent communication skills Advanced IT skills, to include Microsoft packages Proven standard of word processing skills, with a high standard of speed, presentation and accuracy Good team worker Practical and Intellectual Skills Essential Ability to organise and allocate work tasks or activities Ability to work accurately and efficiently MCH Values Essential Being caring and compassionate Working in partnership Delivering quality and value Person Specification Disposition and attitude Essential Flexible and adaptable Caring and compassionate Open, honest and transparent Treats everyone as an individual Acts with integrity Qualifications/Experience Essential A Levels Experience of a range of office procedures Desirable NVQ Level 3 in Business Admin/Customer Care Previous experience of working within a healthcare provider Special Knowledge/Expertise Essential Excellent communication skills Advanced IT skills, to include Microsoft packages Proven standard of word processing skills, with a high standard of speed, presentation and accuracy Good team worker Practical and Intellectual Skills Essential Ability to organise and allocate work tasks or activities Ability to work accurately and efficiently MCH Values Essential Being caring and compassionate Working in partnership Delivering quality and value Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Medway Community Healthcare Address Snapdragons Centre/Unit 5 Ambley Green Cliffe Road Strood, Rochester ME2 3FF Employer's website https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)