Job Responsibilities
* Issuing and sending new membership cards to customers
* Following-up of outstanding invoices; ensuring correct payment details are reflected in the system
* Processing manual application of vouchers on customer accounts
* Dealing with increasing customer claims and technical issues post-migration onto TotalEnergies systems.
* Treating and resolving tickets created by Customer Relation Centre (including Level 1 tickets rating)
* Identifying and preparing credit notes for approval
* Calling customers to finalise subscriptions or promptly address their queries
* Assisting Customer Service Team with increased workload post migration to new systems (testing new features)
* Assisting in development of documented procedures with a view towards continual improvement.
* Carry out reporting and analytics to present during meetings with management.
* Assisting with the training of new staff
* Raising Quotes, POs and Receipts in MBC
Qualifications/Skills Required
* Strong Customer Service and Sales knowledge with minimum 3 years’ experience in similar positions
* Clear and concise communication skills, ability to communicate at all levels both internally and with customers
* Strong organizational skills, ability to multi-task, detail oriented
* Takes opportunities to improve performance and processes as required
* Confident, thorough and collaborative,
* Aptitude to work independently
* IT/Microsoft Office proficient (Outlook, Word, Excel, Powerpoint…)
Benefits
* Private Healthcare
* Enhanced Pension Contribution
* Employment Assistance Program
* Cycle to work scheme
* Gym Discounts
* And much more!
Diversity and Inclusion
* One of our values is to have respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to success, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.