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Client:
TUI
Location:
Lancaster, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
059693a39bc6
Job Views:
7
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
ABOUT THE JOB
* Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun.
* Technology is evolving every day, so is TUI. You will be provided with the best tools to gain knowledge, skills, and behaviors to confidently understand our customers, adapt your style, answer questions, bring holidays to life, and improve customer loyalty.
* If things don’t go to plan, your support network will help you investigate and resolve any questions or complaints.
* You’ll embrace change and rise to the challenges of a customer-focused role.
* Your drive to achieve will lead you to exceed your sales and service objectives, known in Retail as ‘Smashing your Targets’.
* You’ll be assigned a Learning Coach who will guide you throughout the scheme with the goal of achieving a Level 3 Travel Consultant qualification. 20% of your working week will be dedicated to working through standards on your online learning platform, completing assessments, and updating your portfolio.
ABOUT YOU
* Understanding of what ‘excellent customer service’ looks like and confidence to deliver it.
* Strong commitment and drive to achieve goals.
* Team player who engages and collaborates with customers and colleagues.
* An organized individual who takes pride in their work and its delivery.
* Passion for working within tourism and actively growing and developing.
* Self-motivated, willing to act on feedback, and takes ownership of their development.
* Determined and committed to learning and working in-store to achieve a Level 3 Travel Consultant qualification.
* Grades 9–4 GCSE English and Math or equivalent are preferred.
* Flexibility to work variable shift patterns, including evenings and weekends, in line with customer demand and shop hours. Shift patterns are typically shared 4 weeks in advance.
OUR OFFER
* Fantastic holiday benefits including discounts, special offers, and the option to purchase additional ‘TUI time off’.
* Competitive salary with a commission scheme rewarding exceeding targets.
* Health and Wellbeing support in five key areas: Financial, Health, Social, Community, and Career.
* An inclusive environment with a Culture of Care.
* Disability Confident Committed Company.
* Investment in your development, starting with an interactive web-based workbook and store induction.
We celebrate your uniqueness and aim to inspire the future of travel. To learn more about our Diversity & Inclusion initiatives, please visit our website. For further information about this opportunity, please contact us via email.
To apply, please answer all questions fully. Part of the application will involve completing an online assessment, which can be done after submitting your application or shortly after receiving an email invitation.
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