About toob Best Urban Fibre Provider 2023 (UK Fibre Awards 2023) and SME of the Year Award 2023 (Central South Business Awards) - We are an award-winning, full-fibre broadband provider actively transforming the South of England’s internet experience. Founded by a team of experienced directors from some of the world’s biggest telecommunications brands, we offer simple, affordable access to our full-fibre network so every household and business can benefit and thrive in the digital age. About the role : Hours: 16 - 20 hours per week, primarily covering evenings and weekends. We offer flexible shifts, but we’re ideally looking for candidates who can work from 4:00PM to 8:00PM on several days each week. Weekend availability is a plus, with opening hours of 8:00AM to 6:00PM on Saturday and 10:00AM to 4:00PM on Sunday. As one of our Customer Service Advisors you will be the point of contact for all our toob customers’ enquiries predominantly over the phone and email. You will also pro-actively contact our customers ahead of their installations, as well as provide them updates on their enquires. Our Customer Service team are energetic, positive, and vibrant, with the ability to multitask throughout their day to deliver an efficient, professional, and effective service to our customers. Your role r esponsibilities: The primary responsibly is to be available to respond to inbound phone calls from our customers and provide the right support and knowledge to confidently resolve the enquiry at the first point of contact Be effective at multi-tasking by clearly listening to our customer needs, while a ccurately and concisely updating systems and relevant portals Can clearly explain complex information to our customers in a non-technical language, ensuring the customer is left feeling reassured Display strong product knowledge and customer service skills to identify and understand the customer’s requirements, building rapport and showing empathy to resolve and offer solutions Promote and represent our brand in a positive and professional manner. What you'll bring to toob: Previous experience within a busy contact centre environment is preferred, but not essential. A friendly, confident telephone manner with a positive attitude and approach Self- motivated, resilient, and driven to exceed performance targets and resolve customer issues. Passionate about delivering an excellent service in every customer interaction. Methodical, logical approach to problem solving with high attention to detail and the ability to multi-task. A great team player who enjoys interacting & supporting others. Enjoy working in a fast-paced environment and problem solving. Ability to travel and work from our Stockton office and fulfil the requirement of the shift pattern Have the rig ht to work in the UK without restriction. toob benefits: A positive, collaborative, and supportive work environment Annual Leave - 25 days Annual Bonus Group Pension Group Critical Illness Private Medical Scheme Development Opportunities Our Values: Here at toob our people fuel our success and growth and are truly passionate about the work that they do, they enjoy their roles and are proud to work here. The world of work is changing and it’s critical that we continue to support our people with a positive culture where they can be rewarded for their efforts, be themselves, learn, make friends, and have fun. toob are committed to inclusiveness and equality of opportunity - we don’t just look at your CV but focus on who you are and what amazing skills and experience you may be able to bring to us. We understand that everyone has a contribution to make, so welcome applications from all backgrounds, experiences, and abilities. Should you require any reasonable adjustments to be made during the recruitment process, please let us know at time of application. If you are looking to make a difference, thrive in a growing business and share our ambition, we would love to hear from you