Job Description
We are recruiting for a brand new Customer Services Executive with knowledge of the Business to Business market for our clients UK operation.
Full time, permanent role and they will offer a work from home option, upon successful completion of training and probation period.
They are looking for someone who has strong analytical and customer service team management experience.
Key Responsibilities
1. Interact directly with customers, whether it be through phone calls, electronic communication, or face-to-face interactions.
2. Ensure that all customer orders are managed in accordance with internal Standard Operating Procedures (SOPs) and customer vendor compliance.
3. Handle and respond promptly to all general and order-specific customer inquiries.
4. Customer database management - maintaining pricing and delivery information while generating necessary workflows, meeting deadlines and timeframes.
5. Log details of inquiries, comments, and complaints, along with the actions taken to address them.
6. Provide accurate pricing and delivery information to customers.
7. Gather and assess all relevant information needed to address product and service inquiries.
8. Effectively manage complex customer complaints and escalate them to the appropriate stakeholders for resolution.
9. Provide feedback on the efficiency of t...