Job summary A vacancy has arisen within the Treatment Room for an enthusiastic, and flexible HCA (Healthcare Assistant) to work alongside and support the nursing team and other clinical staff within our large but friendly surgery. The role will be based mainly at BCHC but may involve work at our branch surgery on Bridge Street. We are looking for an individual with the ability to provide quality care and who possesses good interpersonal and communication skills and has some healthcare skills from a previous role. The successful candidate will also need to be able to drive as the role will involve some home phlebotomy. There will also be occasional Saturday working depending on the needs of the Practice. Main duties of the job The HCA will help with duties mainly within the Treatment room supporting the clinical Nursing team but also other clinicians throughout the surgery. This will be by carrying out clinical tasks and supporting the team with housekeeping duties such as ordering, cleaning and administrative duties as required. The HCA will need to work within the BCHC policies and local guidelines to ensure patient safety at the same time as recognising when they need to refer the patient back to a registered clinician. Clinical duties will include but is not limited to: Phlebotomy (some home phlebotomy), NHS health checks, ECG recordings, assisting with complex wounds, urinalysis, Blood pressure, weight measurements, administration of injections (B12, Pneumonia and Shingles), NHS health checks, Diabetes health checks and doppler studies. The Healthcare assistant is a face-to-face role, however the successful candidate will also be working behind the scenes to ensure essential clinical supplies are ordered, the department is always clean and tidy and eliminating risk of cross infection. We are a large but friendly team who strive to give excellent patient care. We like to invest in our staff and can offer comprehensive training with clinical supervision to ensure you work effectively and safely. About us PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients. We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010 Date posted 23 January 2025 Pay scheme Other Salary £22,800 a year FTE Contract Permanent Working pattern Full-time, Part-time Reference number E0176-25-0002 Job locations Banbury Cross Health Centre South Bar Street Banbury Oxfordshire OX16 9AD Job description Job responsibilities The purpose of this role is to support the clinical staff, predominantly in the Treatment room in delivering high quality, safe, up to date services to the patients within the practice. Working as part of the team you will be responsible for managing a list of patients alongside Primary care clinical staff to deliver great patient care. Duties and responsibilities amongst others will include: Clinical Tasks: Phlebotomy Health prevention screening such as NHS Health Checks Processing of urine samples. Referring to trained staff when appropriate. ECG recordings Assist with complex dressings Simple dressings Blood pressure Monitoring B12 injections (after training) Flu injections (after training) Assist in minor procedures Assist in gynae clinics Assist in the running of child health immunisation clinics Diabetic assessments (after training) Non-Clinical Tasks include but is not limited to: Responsibility for maintaining and stocking clinical rooms including GP rooms. Ordering of stocks, and the storing of stock in an organised way. Responsibility for ensuring that the department adheres to health and safety regulations with the cleaning and tidying of the department and any equipment and ensuring the safe disposal of clinical waste at the end of each shift. Ensuring that the fridge stock is rotated, and fridge temperatures are recorded and correctly maintained. And other duties that are appropriate to the role within this practice. Other duties: Maintaining clear and accurate records in line with practice policy. Attend staff meetings Always preserve confidentiality. Co-operate with any research projects that may be taking place at the surgery. Health and Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Confidentiality : The post holder must maintain confidentiality of information in accordance with professional and PML policy. The post holder may access information only on a need-to-know basis in the direct discharge of duties and divulge information only in the proper course of duties. Safeguarding: To recognise that promoting the welfare and safeguarding children, young people and adults is everyones business and access training and supervision as appropriate to the role. To support the organisation in ensuring service users are protected from abuse or the risk of abuse and their human rights are respected and upheld. To ensure concerns are responded to appropriately in line with the organisations Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures. Personal/Professional Development : The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. This may mean study in staff members own time. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Job description Job responsibilities The purpose of this role is to support the clinical staff, predominantly in the Treatment room in delivering high quality, safe, up to date services to the patients within the practice. Working as part of the team you will be responsible for managing a list of patients alongside Primary care clinical staff to deliver great patient care. Duties and responsibilities amongst others will include: Clinical Tasks: Phlebotomy Health prevention screening such as NHS Health Checks Processing of urine samples. Referring to trained staff when appropriate. ECG recordings Assist with complex dressings Simple dressings Blood pressure Monitoring B12 injections (after training) Flu injections (after training) Assist in minor procedures Assist in gynae clinics Assist in the running of child health immunisation clinics Diabetic assessments (after training) Non-Clinical Tasks include but is not limited to: Responsibility for maintaining and stocking clinical rooms including GP rooms. Ordering of stocks, and the storing of stock in an organised way. Responsibility for ensuring that the department adheres to health and safety regulations with the cleaning and tidying of the department and any equipment and ensuring the safe disposal of clinical waste at the end of each shift. Ensuring that the fridge stock is rotated, and fridge temperatures are recorded and correctly maintained. And other duties that are appropriate to the role within this practice. Other duties: Maintaining clear and accurate records in line with practice policy. Attend staff meetings Always preserve confidentiality. Co-operate with any research projects that may be taking place at the surgery. Health and Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Confidentiality : The post holder must maintain confidentiality of information in accordance with professional and PML policy. The post holder may access information only on a need-to-know basis in the direct discharge of duties and divulge information only in the proper course of duties. Safeguarding: To recognise that promoting the welfare and safeguarding children, young people and adults is everyones business and access training and supervision as appropriate to the role. To support the organisation in ensuring service users are protected from abuse or the risk of abuse and their human rights are respected and upheld. To ensure concerns are responded to appropriately in line with the organisations Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures. Personal/Professional Development : The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. This may mean study in staff members own time. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Person Specification Skills and Knowledge Essential Good interpersonal and communication skills Good organisational and time management skills. Good team working skills. An understanding, acceptance, and adherence to the need for strict confidentiality Good verbal and written communication skills Good verbal and written communication skills Good interpersonal and communication skills Good IT skills Aware of own limitations. Phlebotomy Experience Essential Ability to provide quality care. Ability to work independently following verbal or written instructions Ability to follow protocols and recognise when you need to ask advice or refer to a qualified clinician Ability to use basic physiological recording equipment and accurately record findings Ability to demonstrate care and compassion to /for patients and carers Able to work on own initiative Able to work under pressure and remain calm Flexible and adaptable to change Other Essential Neat and tidy appearance Flexibility in working hours and patterns Willing to undertake a DBS Enhanced Disclosure Qualifications Essential Satisfactory general education and evidence of additional training relevant to role, including the Care Certificate. Experience of delivering a service to others. Person Specification Skills and Knowledge Essential Good interpersonal and communication skills Good organisational and time management skills. Good team working skills. An understanding, acceptance, and adherence to the need for strict confidentiality Good verbal and written communication skills Good verbal and written communication skills Good interpersonal and communication skills Good IT skills Aware of own limitations. Phlebotomy Experience Essential Ability to provide quality care. Ability to work independently following verbal or written instructions Ability to follow protocols and recognise when you need to ask advice or refer to a qualified clinician Ability to use basic physiological recording equipment and accurately record findings Ability to demonstrate care and compassion to /for patients and carers Able to work on own initiative Able to work under pressure and remain calm Flexible and adaptable to change Other Essential Neat and tidy appearance Flexibility in working hours and patterns Willing to undertake a DBS Enhanced Disclosure Qualifications Essential Satisfactory general education and evidence of additional training relevant to role, including the Care Certificate. Experience of delivering a service to others. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Principal Medical Limited Address Banbury Cross Health Centre South Bar Street Banbury Oxfordshire OX16 9AD Employer's website https://www.principal-medical.co.uk (Opens in a new tab)