Our client is seeking an excellence-driven Operations Manager to lead production, logistics, delivery and customer experience teams. You will inspire your teams to deliver a seamless journey from sale to delivery, ensuring outstanding customer satisfaction.
With a passion for operational efficiency and a strategic vision for growth, you will drive system improvements to enhance productivity and accuracy. Collaborating closely with marketing, merchandising and sales, you will help the business excel. As part of the senior leadership team, you will advocate for the customer and represent Operations in key strategic decisions.
Company Benefits:
23 Days plus Bank holiday
Company Pension Scheme
Company Quarterly Events
Private Medical
Operations Manager Key Responsibilities:
Define and track key performance indicators (KPIs) and service level agreements (SLAs), maintaining high standards and addressing any performance gaps.
Oversee project timelines and budgets, ensuring key initiatives are delivered efficiently.
Develop and implement operational strategies that align with business objectives and support future growth.
Identify potential risks within production and establish mitigation plans.
Work closely with suppliers to ensure timely deliveries and maintain appropriate fabric stock levels.
Regularly assess pricing structures, adjusting in response to changes in material and labour costs to maintain profitability.
Support the Warehouse M...