Rewards and Benefits on Offer; • Career progression and training opportunities. • Stable growing organisation. • Permanent employment. • Immediate start. • Free Onsite parking. • Streamlined interview process. MTrec’s New Opportunity; MTrec Technical are proudly representing our prestigious manufacturing client, based in North Shields, with their plans for growth and expansion, by recruiting a permanent Service Coordinator to join their team. You will be joining a fast-paced, dynamic company, with an excellent team-based culture and huge opportunities to progress your career. They will be soon entering a period of growth and expansion as a result of sustained product portfolio growth and are looking to build upon their well-established team to achieve their objectives. You will be joining a secure and expanding business with a varied working environment and a great team culture. If you are a Service Coordinator or have experience in an admin/planning focused role within Engineering/Manufacturing, please apply now for an immediate response. The Job You’ll Do; · Manage daily operations, ensuring high levels of customer satisfaction. · Organise and monitor equipment repairs, liaising with the team to ensure timelines are met. · Maintain scheduling and accurate records of agreements, inventory, and equipment status. · Communicate effectively with customers regarding agreements, repair updates, and technical inquiries. · Coordinate with the maintenance team to ensure all equipment is in good working order. · Work collaboratively with the Sales and Operations teams to support client projects. · Ensure compliance with health and safety regulations. · Inputting data into Sage and maintaining records, as well as assisting with clerical duties such as filing and organising documents. · Answer and manage incoming phone calls with professionalism and courtesy. · Work collaboratively with interlinked businesses, supporting a wide range of day-to-day operations and ensuring seamless coordination between companies. · Place and monitor orders with suppliers. About You; • Proven experience in a similar role, preferably in engineering/manufacturing. • Strong organisational skills with the ability to manage multiple tasks simultaneously, whilst prioritising your workload. • Excellent communication skills in English, both written and verbal. • Proficiency in MS Office and inventory management software. • Strong organisational skills with attention to detail to maintain accurate records. • Logical thinking skills for problem-solving in a fast-paced environment. • A proactive, problem-solving approach with a strong attention to detail. • Must be able to work alone as well as part of a team.