Hospitality Services Manager
* Maria Mallaband Care Group
* Smithwood Common, Cranleigh (GU6), GU6 8TX
* Permanent
An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.
The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.
You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships.
We are only able to accept applicants who have the right to work in the UK and live within a commutable distance to the location of the job role.
Key tasks:
* Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.
* To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.
* Ensure all decisions are made in the best interest of the home and its residents.
* To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.
* Provide effective leadership to all hospitality and ancillary staff members.
* Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
* Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team.
* Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this.
What are we looking for?
* Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare).
* Degree or diploma in Hotel Management or equivalent.
* Experience managing budgets, revenue proposals, and forecasting results in a similar sized property (does not have to be healthcare).
* Excellent leadership skills.
* Exceptional communication skills.
In return for all of this you will receive a competitive salary package plus:
* Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children.
* Early Pay – Access to earned pay prior to payday.
* Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
* An exclusive discount on Tastecard - dine out with up to 50% off total food bill.
* Free criminal record checks.
* Pension Scheme with Nest.
* Cycle to work scheme.
* Service recognition.
* Training support and development opportunities.
* Employee Assistance Programme.
* Discounted gym membership.
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage.
In Short
* Industry: Medical & Pharmaceutical
* Founded: 1996
* Company size: 5000+
About Maria Mallaband Care Group
With over 70 care homes offering high-quality services across the UK, Maria Mallaband Care Group continues to improve the happiness and wellbeing of those in their care, whilst supporting and empowering the people closest to them.
Today, we are among the UK’s largest independent care providers, employing thousands of staff in our homes across the country.
Our purpose is to be a positive inspiration and influence for the people we work with, live with and support.
Our Values
Dignity: We respect and admire the fact that people are unique and everyone we care for is one of a kind.
Quality: We strive for excellence in everything we do, aiming to exceed expectations in ways both big and small.
Ambition: We have life-changing ambitions for those in our care, in our team and for our industry as a whole.
Caring: We care about every person, passion, moment and memory, dedicating ourselves to enrich each life.
Inclusive: We believe in the power of teamwork and togetherness because none of us is as good as all of us.
Integrity: We place honesty and integrity at the heart of our business, promising transparency in everything we do.
Grow and Progress at Maria Mallaband Care Group
Whatever your job, we offer opportunities for you to grow and progress in your chosen career. We offer clear career development routes and continuous training while also offering our employees the flexibility to engage in their own learning and self-development.
The company is constantly growing and expanding, as a result career progression opportunities are often just around the corner. Many of our Directors, Senior Managers and Care Managers have climbed the career ladder from within.
Benefits at Maria Mallaband Care Group
A lot of hard work, passion, and personality goes into making our homes happy, welcoming places to live and work. That’s why we believe that finding the right person for the right job is so important. At Maria Mallaband, it’s our people who make us great, and we pride ourselves on how well we work together as a team. Working with us brings access to some excellent benefits and also can result in some great rewards.
Your Wellbeing at Maria Mallaband Care Group
The wellbeing and job satisfaction of our employees are a key part of our company values. We listen to our employees and continually source a wide range of practical benefits and rewards alongside our competitive rates of pay, meaning that you will have a rewarding career and be a valued member of the team.
Some of our wellbeing benefits include:
* Simply Health Wellbeing Portal
* Our Rewards Wellness Centre
* Early Pay
* Flexible Working
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