Commercial Account Handler (Complex Commercial)
Brown & Brown Europe – Newbury, West Berkshire
Overview: At Alan & Thomas Insurance Brokers (part of Brown & Brown Europe), we are currently looking for an experienced Commercial Account Handler to join the welcoming team in Newbury. Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship, and administrative support to a nominated Account Executive (AE) and the wider Alan & Thomas Team. In this role, you will be responsible for handling commercial & corporate sized risks for prestigious clients across a range of industries and their cross-class commercial insurance needs.
You will deal with existing business and new business broking opportunities whilst also having the opportunity to visit clients. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments, and preparing client reports and other documentation. Recent experience of working as an Account Handler is required, and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking, and market awareness.
The day-to-day responsibilities include:
1. Work with Account Executives in achievement of their New Business and Renewal targets through proactive administration and customer support of the AE.
2. Proactively support AE’s through management of their prospect pipeline, provide profiling support to AE on prospects through use of telephone, other media, and by accessing information within the public domain.
3. Be aware of current New Business appointments and undertake some pre-visit fact-finding on behalf of the AE. This will include research of Credit Safe, Google, website etc., and produce documentation in agreed format.
4. In advance of new business visit, obtain quotations for possible up sales (e.g. Excess PL, D&O, Excess PI, Loss Recovery, or Additional Services).
5. Make client renewal appointments on behalf of the AE and accompany them on approximately 1 or 2 a month to enhance client relationships.
6. Prepare detailed Renewal Review reports on behalf of the AE and obtain current claims experience where needed.
7. Broking New Business or Renewals to the market in agreement with AE strategy preparing a comprehensive and high-quality business submission document.
8. Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers, and other third parties in a professional and timely manner involving the relevant AE if necessary due to technical nature or relationship issue.
9. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation, and renewal terms.
10. Liaise with insurers and other third parties regarding the administration of client’s insurance needs.
11. Provide high-level administration and customer support to another colleague on occasions, as directed by the Commercial Administration Team leader.
What’s on offer:
* Competitive salary package & benefits
* Salary Sacrifice options including dental and healthcare
* Discounts site for restaurants, cinema, retailers
* Cycle to work scheme
* Casual dress code in the office
* Performance-related bonus
* Annual leave that rises with length of service
Your Experience:
* Requirement of at least 2+ years commercial insurance experience either broking or underwriting
* Ability to handle new business enquiries, renewals, and midterm adjustments of various insurance policies
* Excellent understanding of Commercial Insurance products and insurance options
* Acturis insurance broking software knowledge is an advantage
* Commitment to progress towards Cert CII
* Possession of a full driving licence
Wider about us: Alan & Thomas Insurance Brokers are part of Brown & Brown Europe and aim to be one of the UK's leading insurance intermediaries delivering the best outcomes to clients, insurers, investors, and our people. We acquire and develop businesses with the velocity of a start-up with focused, straight-talking, professional, and accountable leadership who put the customer first and act with integrity and pride in what we do while meeting our compliance responsibilities. We expect the same from everyone we hire.
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