If your dream is to work within general practice in an area of outstanding beauty and recreational opportunities, then contact us at Lander Medical Practice in the cathedral city of Truro.
We are looking for an enthusiastic and organised HR Administrator with a passion for making a difference to others, to join our young team of 8 partners and 6 salaried doctors. The practice has a patient population of almost 20,000 and we work out of two sites across Truro.
This is a new role for ideally 15 hours per week. The post holder will be required to act as the first point of contact for any HR enquiries, providing first line HR advice for queries from managers and staff and providing HR administration support.
Main duties of the job
1. Take joint responsibility for the recruitment and training administration processes of all staff at the Practice;
2. Ensure that HR systems and Training databases are kept fully up to date with staff records, investigations and outcomes, grievances and training data;
3. Provide administration support to management with regards to meetings, reports and correspondence including note-taking;
4. Support with absence management;
5. Providing data as needed for other colleagues;
6. Supporting Managers with HR aspects e.g. Occupational Health;
7. Setting up meetings such as absence review meetings, disciplinary meetings, welfare meetings, flexible working requests;
8. Monthly training reminders to staff;
9. Covering for Payroll and pension administration as needed.
About us
We have a dedicated team of 60 employees, which includes nurses, HCA's, paramedics and physiotherapists, along with administration and reception teams. Every month we have a clinical meeting and allocate protected time for practice development for CPD and practice away days.
Lander was recently rated in the top 10% of Cornish practices (with excellent QOF outcomes) as was our PCN partner Three Spires Medical Practice who share our modern premises. Together we form the top rated PCN in Cornwall and have excellent links with the community nurses, acute care at home team and pharmacy which are all in the same building.
Previous administration experience is essential. This is a new role to offer support to the Practice and Deputy Practice Managers with all aspects of HR and requires multitasking and liaising with a wide variety of people. Ability to use Microsoft, Excel and other software systems is essential.
Job responsibilities
Post overview
The HR Administrator will assist the members of the Management Team in their collaborative work and provide a central source of administrative and HR support. The post holder will be expected to provide high quality co-ordination support across a range of services delivered by the Practice. This is an ideal opportunity for anyone with HR experience and requires excellent organisational skills.
Key Responsibilities:
* Provide administrative support to the Practice and Deputy Practice Managers.
* To act as the HR liaison between the employees at Lander Medical Practice and Management, ensuring smooth communication and prompt resolution of requests and questions around payroll/leave/contracts.
* Assist with the general day to day support of the organisation and HR functions.
* Support with the recruitment process of various roles available.
* Prepare induction and co-ordinate the training and development of staff.
* Ensuring correct processes and policies are in place and regularly updated and followed by staff.
* Ensure appraisals are up to date and carried out in a timely manner.
* First point of contact for any HR related matters, i.e. authorising annual leave/study leave, recording sick leave.
* Maintain the Practice staff personnel files.
* Provide support to the Practice Manager with payroll and NHS Pension Scheme.
Working relationships:
To work as a flexible member of the Practice, providing support to other team members when necessary.
To take an active role in the development and embedding of Lander Medical Practice and its culture, values and reputation as providers of high-quality services.
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* Act in a way that recognises the importance of people's rights; interpreting them in a way that is consistent with Lander's procedure, policies and current legislation.
* Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
* Behave in a manner which is welcoming to and of the individual, being non-judgmental and respecting individual circumstances and rights.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members.
* Communicate effectively with patients and carers.
* Recognise people's needs for alternative methods of communication and respond accordingly.
General:
* To ensure the Practice's ongoing compliance with the CQCs (Care Quality Commission) essential standards of quality and safety.
* To take an active part in the appraisal process.
* To comply with all relevant Health and Safety regulations and assist the Practice in the implementation of its own Health and Safety Policy.
* To comply with and actively promote the Practice's Equality and Diversity Policy.
* To support sustainability practices and recognise the shared responsibility of carrying out duties in a resource efficient way.
* To undertake any other duties as appropriate.
Person Specification
Qualifications
* Good standard of education minimum of 3 GCSEs grade C or above (or equivalent) including English Language and Maths.
* CIPD qualification or equivalent to level 3.
Personal qualities and attributes
* Ability to demonstrate personal accountability, emotional resilience and work well under pressure.
* Ability to organise, plan and prioritise on own initiative.
* Ability to work flexibly and enthusiastically within a team and on own initiative.
* Strong organisational skills, including planning, prioritising, time management and record keeping.
* Flexible approach to undertaking a wide variety of tasks.
Experience
* Understanding the necessity for confidentiality.
* A working knowledge of HR policies and procedures and of basic employment legislation.
* Understanding of personal responsibility regarding health and safety.
* Well organised with the ability to multi-task and work as part of a team.
* Ability to source and analyse HR information, providing managers with appropriate data and suggestions for improvement.
* Effective IT systems knowledge.
* Experience in a personnel or recruitment environment and dealing competently with a range of employee enquiries.
* Experience of working in teams within a clinical team setting.
* Experience of working in a multidisciplinary environment with a wide range of individuals at different levels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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