Job Description
Customer Service Manager/ permanent/ up to £55,000
My client, a global and well recognised real estate business, are looking for a Customer Service Manager to join their team covering multiple luxury developments. This role will play a crucial part in the delivery of the highest quality homes to customers, ensuring quality assurance is maintained throughout. As a Customer Service Manager, you should come with experience in property and have a solid understanding of managing customer expectations in regard to snagging and defects.
Role and Responsibilities:
* Support customers in their journey to moving into their new home regarding snagging and defects
* Arrange relevant contractors to complete snagging or replacement works
* Ensure all customer complaints are logged and actioned within the agreed time frame
* Identify any ongoing trends in defects and work with the relevant teams to prevent these moving forward
* Carry out pre completion checks and ensure properties meet standards
* Remain in constant communication with all contracting teams
* Attend property handovers and assist with property questions
* Remain in touch with property owners during their warranty period
* Work with relevant housing associations regarding social housing properties
* Keep up to date with reports and maintain systems
* Communicate with all parties in a face-to-face environment and also over email and phone
Essential Skills:
* Previous Experience in a Customer Service Manager/ Property Manager role within the property or real estate industry
* Defect management experience is desirable
* You should be comfortable and confident in dealing with customers face to face and over the phone
* Able to build strong relationships with contractors and third parties
* Confident with CRM systems and reporting
* Knowledge of Health and Safety Standards within the building industry would be good to have
Package:
* £50,000 - £55,000 base salary DOE
* Car allowance of up to £4,250
* 25 days holiday
* Excellent benefits including healthcare
Customer Service Manage / permanent/ up to £52,000