Are you eager to land a brand new role for the? Our client in West London are looking for an experienced Customer Experience Manager to join their team and play a crucial role in their Customer Service operations. Position: Customer Experience Manager Location: West London Hourly Rate: £36 p/h (Umbrella) Start: ASAP Hours: Monday - Friday / 9am - 5pm Duration: 3 months (Possible Extension) Key Responsibilities Responsible for managing the day to day operations of the Contact Centre and Customer Service Centre. Lead and manage high performing teams of multi-disciplinary customer services advisers who provide a first-class first-point-of-contact service. Proactively collate and use information intelligence to anticipate customer needs, reduce demand, promote omni channel options and identify innovative service delivery options. Responsible for implementing and managing systems, procedures and processes for organisation and control of the service, including cash and cheque collection. Job Requirements 2 years or more exprience within a local authority envrionment or a similar organisation. Management qualification or equivalent experience. Extensive knowledge and experience of managing customer service environments (both face to face and telephone) at a senior level in a large, fast-paced complex organisation. Call centre and business planning expertise and knowledge. Experience of effectively delivering change within customer service environments (including embracing digital platforms). How to Apply: If you meet the qualifications and are excited about contributing to the success of this local authority, please submit your CV to Tyrese at Tempting Recruitment via tyrese.gbtemptingrecruitment or call directly on. Be sure to highlight your relevant experience and how your skills align with the requirements of the role.