Job Title: HR Manager
Reporting To: Chief Operating Officer
Department: Operations
About STEP
STEP is the global professional association for practitioners who specialise in family inheritance and succession planning. We work to improve public understanding of the issues families face in this area and promote education and high professional standards among our members.
STEP has more than 21,000 members in 96 countries. Our members help families plan for their futures, from drafting a will to advising on issues concerning international families, protection of the vulnerable, family businesses and philanthropic giving. Full STEP members, known as TEPs, are internationally recognised as experts in their field, with proven qualifications and experience.
Our Vision, Mission and Values
STEP’s Vision is to be globally recognised as setting the standard for those advising families across generations. Our mission is to inspire confidence in families planning their assets across generations by setting and upholding high professional standards, informing public policy, promoting education, and connecting practitioners globally to share knowledge and best practice.
Our Vision and Mission are underpinned by our Values:
* Community: We respect each other and value diversity.
* Collaboration: We work together and learn from each other to find new and better ways of doing things.
* Integrity: We are honest, open and committed to upholding our ethical and professional standards.
* Continuous learning: We champion continued learning and development to build the knowledge and skills necessary to deal with a rapidly-changing business environment.
Our Commitment to Equality, Diversity and Inclusion
We want all our people to grow and thrive through their relationship with STEP. To make that happen we will treat people fairly and equitably. We will ensure equality of opportunity for all our people. We welcome a range of backgrounds and identities to help us drive forward EDI improvements. Above all, we will create an environment where all our people, regardless of background or personal circumstance, feel valued and included.
Main Duties & Responsibilities
The HR Manager supports senior leaders and People Managers by aligning HR strategies with business goals. Key responsibilities include policy development, talent management, employee relations, and wellbeing, while ensuring legal compliance.
Key Responsibilities:
* Partner with leadership to identify business needs and translate them into effective HR solutions.
* Advise on employee relations, performance management, and organizational development.
* Implement and monitor talent acquisition, retention, and development strategies.
* Support change management initiatives, ensuring smooth transitions during restructuring or other business changes.
* Utilise HR data and metrics to drive decision-making and provide insights on workforce trends.
Key Accountabilities:
* Policy & Compliance: Review and update HR policies and handbooks to reflect best practices and legal standards. Participate in the Equality, Diversity & Inclusion Working Group.
* Talent Management: Support recruitment, succession planning, retention strategies, and performance management processes.
* Employee Relations: Manage casework (e.g. performance, disciplinary), grievances, and staff surveys.
* Reward & Remuneration: Develop pay and benefits strategies, support pay reviews, and benchmark roles.
* Learning & Development (L&D): Lead L&D initiatives, oversee eLearning, and support managers with employee development.
* Onboarding & Offboarding: Manage staff onboarding and offboarding, including exit interviews.
* Wellbeing: Support mental health initiatives and maintain wellbeing resources.
Person Specification
Location: London, SW1 (STEP operates a Flexible Working Policy. A requirement for this role would be at least 2 or 3 days in the office)
Experience
Essential:
* Significant prior experience in a generalist management or partner HR role, with considerable autonomy.
* Proven track record of successfully implementing new processes, policies and procedures in line with organisational growth.
* Experience in managing recruitment and selection processes.
* Experience of partnering with managers to solve complex HR challenges.
* Experience of working with remote / dispersed teams.
Skills, Abilities & Attributes
* Chartered Member CIPD (or equivalent professional experience).
* Sound understanding of UK employment law and HR issues impacting smaller organisations.
* Strong organisational skills - capable of handling multiple projects / tasks and ability to meet deadlines, logically tackle problems and set priorities.
* Customer focus – strong interpersonal skills.
* Aptitude for planning, co-ordinating and time management.
* Discretion and confidentiality.
* Excellent IT skills, in particular in the use of Microsoft Office 365 suite and MS Outlook.
If interested please send a covering letter stating why you think you would be suitable for the role and your CV.
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