Overview
This role presents a fantastic opportunity for a Team Leader to join our Pensions Outsourcing Practice. You can choose to work from home or be based at one of our regional offices in Ipswich, Edinburgh, Manchester, or Bristol. This position offers the chance to collaborate with a dynamic team in an encouraging environment. How you'll make an impact Coordinate the day-to-day management of client relationships with trustees and corporate clients, participating in trustee and client meetings where applicable. Provide expert advice on pensions queries and offer consultative advice while staying updated on technical and legislative developments within the pensions industry. Ensure the team handles errors and complaints in accordance with agreed processes, implementing remedial actions to prevent reoccurrence. Encourage, motivate, mentor, and develop team members to achieve outstanding performance through personal leadership style and behaviors. Manage the team's pensioner payrolls, pension increases, and ensure all team projects and disclosure requirements are completed by the respective deadlines. Lead non-client activities, conduct internal audits, and identify potential improvements in pensions administration processes, implementing quality improvements. Monitor staff performance and progress against goals, addressing any concerns and implementing improvement plans if necessary. About You Extensive experience working with different occupational pension schemes, including Defined Benefits (DB), Defined Contribution (DC), CARE, or Hybrid schemes. Proven knowledge of pensions projects and scheme events is advantageous. Ideally QPA or PMI qualified, but not essential. Minimum of 2 years as Principal/Senior Administrator or Deputy Team Lead. Proven experience in occupational pension scheme administration, quality checking, staff appraisal, and mentoring. Experience in carrying out complex manual pensions calculations. Ability to cultivate a culture of continuous improvement passionate about improving the end-to-end customer experience both internally and externally. Capability to encourage, motivate, mentor, and cultivate individuals to attain outstanding performance through personal leadership style and behaviors. Information Technology literate in the use of office systems such as Microsoft Office for word processing, spreadsheets, databases, and presentations. Demonstrated experience in effectively managing relationships with collaborators and clients. Good understanding of various codes of professional ethics and standards as promulgated by the PMI. Eligible to work in the UK #LI-TM2 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…