Your role What you'll be doing Corpay^ is currently looking to hire a Product Specialist within the UK Product Support division. This position falls under our Epyx line of business based in Meriden, West Midlands, UK. Epyx drives the fleet automotive industry forward with technology solutions enabling the procurement, servicing, repair, hire and sale of more than five million vehicles a year, totaling over £2bn worth of transactions. Our ecosystem brings manufacturers, contract hire, leasing companies, repair and service networks together through rapid-fulfillment e-commerce and authorization systems. This is a full-time, permanent role, working on a hybrid basis (3 days in the Meriden office, 2 days working from home). What you’ll be doing: Based in the UK head office near the NEC in Birmingham, as a Product Specialist, you will encounter a diverse role that will require you to become a business expert in everything within the software application. Key Accountabilities: Providing expert advice, problem solving and support to new and existing customers using the business software applications Management of software incidents and tickets, including replicating and documenting the incidents Manage, facilitate and liaise between the application users and development/technical IT teams. Working as a member of an agile sprint team, responsible for unit, regression and user acceptance testing against new and existing features, as well as actively support new software releases. Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements. Provide detailed advice and guidance to customers on product best practices, queries and operational challenges that users may have in the use of the services. (both demand and supply side) You may be required to provide virtual or onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup. Ideal candidate would have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line queries). Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential. Previous experience of system integrations via XML (SOAP) web-services, API’s (JSON) or FTP processes, would also be advantageous What we’re looking for: Manage well under pressure Presentation skills Detailed Enjoy the build and support processes for software. Amenable Assertive, team player, multi-tasking The rewards we’ll give you: Opportunity to work with great people 25 days Holiday (plus Holiday Buy/Sell) Free on-site parking Great salary package Free private medical via Vitality Free rewards and discounts via Gratitudes 4 x your annual salary for life insurance 5% company pension contributions LinkedIn Learning License LI-Hybrid LI-SI1 INDOPS-INT About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.