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Owner Director at Morgan Wright Ltd and Gathered-Living.com
Are you highly organised, customer-focused, and ready to roll up your sleeves? We’re looking for a Customer and Operations Manager to join our small, family-run business in Mansfield – someone who can take ownership of day-to-day operations while bringing great energy to our close-knit team.
About Us
Morgan Wright Ltd. is a growing name in the online retail and wholesale world. Based in Mansfield, we pride ourselves on delivering beautifully designed products with excellent service. No two days are the same here – and we see that as one of our biggest strengths.
What You’ll Be Doing
1. Managing all aspects of customer service, from first enquiries to post-sale support
2. Overseeing stock levels and movements – forecasting, tracking back orders, and organising stock takes
3. Working alongside our fulfilment and dispatch team to ensure smooth delivery operations
4. Pitching in across the business when needed – we’re a flexible, hands-on bunch!
What We’re Looking For
1. 3+ years’ experience in a retail or wholesale business, ideally with an operational focus
2. Advanced Excel skills (pivot tables, formulas, basic analysis)
3. A calm, clear communicator with a customer-first mindset
4. Self-motivated, detail-oriented, and able to manage your own workload
5. A genuine team player – happy to help wherever needed
What We Offer
1. A friendly and supportive work environment where your contributions matter
2. Company pension
This role is fully on-site in Mansfield (NG18 4ZE), so you’ll need to be able to reliably commute or relocate.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Wholesale
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