Process Title: Account Executive (Exeter)
Reports to: Account Manager
Job Purpose
You are responsible for the day to day processing of all client orders. As the first point of contact for the client, and the primary client service adviser, you will foster good relationships ensuring they receive ‘excellence’ and all processes are completed according to Routine Perfection standards.
Internal: Working within a team of Account Executives and Key Account Managers as well as the Sales, Finance and Warehouse teams.
External: Clients
Key Responsibilities & Duties
Major responsibilities include, but are not limited to:
* Process client orders via all communication channels and raise on Apparel
* Build rapport with internal & external clients over the telephone and by email
* Answer incoming calls and handle all necessary client queries and hand calls to the relevant person in the business
* Effectively work with Help Scout, ensuring that client communication lead times are kept with-in agreed parameters, update daily metric board and report in daily huddle.
* Process all clients returns and issue credits where necessary
* Log any client, internal process or supplier issues on NCR Smartsheet + metric board
* Focus on process improvement with a view to minimising lead times
* Act as Culture Lead for our Cullompton office
* Be accountable for client spend and retention
To flexibly carry out any other duties that are within the employee’s skill and ability levels whenever reasonably instructed to do so.
Essential skills and attributes required by all of Streamline employees:
* To be accountable in your work and for your actions
* To be committed to the task in hand and to doing a great job at all times
* Constantly consider where we can ‘do better’ – be enterprising
* Act at all times with integrity, honesty and openness
* Always act in the best interest of the client
* Deliver timely and outstanding client satisfaction
* Provide good relationship management with the client
* To be approachable to clients and colleagues
* To show consideration, courtesy and respect to all
* To deal with problems promptly, fairly and consistently
* Excellent communication and interpersonal skills at all levels
* Open to new ways of doing things
* An ability to manage time and workload efficiently
* To be willing to do whatever it takes to get the job done
Particular job-related skills and attributes:
* To work in a methodical, organised and precise manner
* To keep very close attention to detail with good technical and product knowledge
* Able to build strong relationships with relevant supply chains
* Be a logical problem solver, and contribute process improvement ideas
* Ability to meet tight deadlines and work under pressure
* Collaborates with other areas of the business for the good of the client
Reporting to a Key Account Manager, you will be joining an established team of production planners with a strong focus on outstanding client satisfaction.
To apply, email your CV to recruitment@streamlinecorporate.com
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