Contract: Full-Time, 6-Month Fixed-Term Contract
Location: UK National (Field based position)
Here at Dignity Funerals we are undergoing a major transformation to modernise the way we track and manage the care of the deceased. Our new system, Firehawk, is currently being rolled out in Scotland and will continue across the rest of the UK. To support our teams through this integral change, we are seeking passionate and professional IT Systems Trainers to deliver structured training and support throughout this transition.
About the Role
As a Digital Systems Trainer, you will deliver engaging, in-person training sessions on the Firehawk system to Dignity colleagues. Working from designated regional training hubs, you will play a vital role in upskilling our teams in the digital tracking of deceased, jewellery & personal effects (JPE), and ashes, ensuring consistency and compliance across our business.
We aim to deliver one training session per day and each training hub assignment will last approximately 6–8 weeks before moving to the next regional location.
Key Responsibilities
* Deliver scheduled in-person training sessions using provided materials.
* Ensure colleagues understand and can confidently use the Firehawk system for all relevant processes.
* Adapt training methods to suit varying levels of digital ability.
* Support staff throughout the sessions, answering questions and guiding hands-on learning.
* Ensure clarity around Business Continuity Procedures and regional responsibilities.
* Monitor participant progress and provide feedback.
* Gather and relay feedback from sessions to inform future system improvements.
What Success Looks Like
* Staff feel confident and competent using the Firehawk system.
* Positive feedback is received from training sessions.
* High levels of engagement and participation are maintained throughout.
* Administrators are equipped to support colleagues and manage system setup independently.
What We’re Looking For
* A UK Driving License holder who has access to their own vehicle.
* Experience in delivering systems or digital skills training.
* Strong communication and interpersonal skills.
* Ability to adapt teaching styles to different learning needs.
* Confidence in working independently across multiple locations throughout the UK.
* Organised, proactive, and passionate about supporting others through change.
* Willingness to travel and stay away from home during regional assignments.
What We Provide to You (Pro-rata basis)
* 22 Days Holiday + Bank Holidays.
* Pension Scheme 4% matched.
* Life Assurance X2 annual salary.
* Free On-Site Parking at many sites UK-wide.
* Access to our internal apprentice & personal development schemes.
If you're ready to play a key role in supporting colleagues through meaningful change and helping shape the future of funeral care, we’d love to hear from you!
What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.
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