OSS/BSS/UX Technology Solutions Director
£90,000 - £110,000
Bonus – 20%
Private healthcare
Hybrid working: Remote/visits to Peterborough office
Our client are start up gigabit fast full fibre broadband company who are currently going through an exciting period of growth.
They are currently seeking an experienced OSS/BSS/UX Technology Solutions Director to join their business.
As a complete business support partner service, and working with other functions across the business, the IT OSS/BSS/UX Solutions Director shall lead a team of subject matter experts in its efforts to deliver innovation, design, development and costing of all IT, OSS/BSS and UX solutions at the scoping stage of a project, and/or initiative, and for the solution design during a whole project’s/initiative’s lifecycle.
This includes delivering business solution options, estimates (Rough Order of Magnitude), detailed design proposals and estimates, High Level Design (HLD) production, Low Level Design (LLD) assurance and sign off, anticipated project solution implementation timelines, and participating on key enterprise architecture initiatives. The IT OSS/BSS/UX team will be a combination of direct reports, and potentially as projects and business needs grow contracting team members.
Responsibilities:
Reporting directly to the Chief Technology and Information Officer, lead and develop a high performing IT OSS/BSS/UX solutions team through clear vision, coaching and support.
Plays a key part in delivery of large, complex strategic programmes that cut across different business areas and brands.
Responsible for the IT OSS/BSS/UX solutions team, which will be accountable for defining solution designs and present technical recommendations for specific business objectives and key requirements, where all outputs shall be aligned to strategic business needs, the business plan, their architectural roadmap and objectives.
Ensures that all IT OSS/BSS/UX solution not only meet the functional objectives but also meet operational requirements such as scalability, data security, extensibility, flexibility and manageability.
Ensures the IT OSS/BSS/UX solutions team gains and maintains knowledge of the business needs, strategic goals, objectives, and functional areas across, attaining value for money, identifying savings made whilst providing technical solutions for commercial requirements that facilitates sales and marketing efforts.
Working collaboratively with the Project Management Office (PMO), and Network Technology team, in the preparation of solution pricing, documentation and solution design.
Estimate / Coordinate the consolidation of Rough Order of Magnitude (ROM) costs, deliverables and scope for IT OSS/BSS/UX solutions, and application activities.
Documents ROM costs, deliverables, scope, assumptions, risks and issues using PMO standard documentation and processes.
Ensures the IT OSS/BSS/UX Solutions team is cognisant that its solutions always meet business stability, systems and applications data integrity, systems infrastructure stability, data security, and maintainability.
Responsible for identifying ‘proactively’ innovative IT OSS/BSS/UX solutions, that meet business needs that removes obstacles for the business.
Foster and maintains and excellent support partner function across the business.
Personal Qualities:
Ability to establish, and interact with structures, multi-functional areas, processes, and standards.
Excellent verbal and written communication skills with the ability to interact effectively with people at all levels, i.e., converting the complex to simple at all levels.
Ability to work effectively within a wider team, and across business functions.
Ability to prioritise, meet deadlines and work under pressure.
Ability to work under own initiative, following ‘intent’ based leadership direction.
Self-motivated, driven.
Having a ‘one-team-one-goal’ working ethos.
Displays excellent technical and interpersonal leadership qualities
Proven problem-solving capability, displaying a tenacious desire to get to the bottom of issues
Inspires confidence, both in their customers and in colleagues within the technology function
Completer/finisher.
Skills/Qualifications:
Proven track record experience in designing and monitoring varied Enterprise systems, OSS/BSS/UX systems, applications, and delivering solutions to solve business requirements and concerns.
Line management and people management experience, including with teams based in different locations.
Strong experience of managing teams to design and deliver large, and small scale change programmes.
Proven track record of proposing and estimating IT, OSS/BSS/UX and wider Enterprise solutions.
Understanding business objectives / requirements and translating into solutions.
Co-ordinating multiple streams of work.
Strong Stakeholder management experience.
Risk management exposure, including incorporating risk mitigations into IT, OSS/BSS/UX solutions.
Proven track record of costs estimation experience, including development, test and integration costs.
Degree level qualified in Computer Systems/Engineering, Software Design, Software and Data Architecture, or similar.
ITIL and Agile foundation-level qualification minimum, and experience of working in agile environments, continual delivery techniques and DevOps cultures.
Experience of leading an Enterprise and Systems application architecture community.
Proven track record of managing IT security, including ISMS principles.Worked with private and public cloud environments, VMware and other virtualisation environments.
Seasoned OSS/BSS, Software Engineering, and/or enterprise architecture background, with strong line management of specialist teams with similar disciplines.
For more information on this role, please contact Scarlet Wilson