Overview
Are you looking for a position where you can make a difference to the customer journey, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
Responsibilities
The Role:
Vehicle Damage Consultants are pivotal in our customers story, working in partnership with our skilled customer service, total loss and engineering teams to get the best outcome. It is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
* Support Solus sites remotely with pre-diagnosis and invoicing
* Support our customer service agents making technical decisions
* Day 1 total loss cases
* Support training and coaching of customer service agents.
* Provide management cover of department when required
Qualifications
Desired Qualifications and Experience:
* Proven experience or knowledge of working in the automotive repair industry
* Customer service skills - experience of delivery high quality service to customers
* Planning and organisational skills
* Flexibility and adaptability managing workflow across a number of department/specialisms and sites
* Valid driving licence
Who are Solus and what can they do for you?
Solus is one of the largest body repair groups in t...