Customer Success Manager - RegTech / AML SaaS (Hybrid, Bradford-Based)
Salary: Competitive + Bonus | Location: Hybrid - Regular Travel to Bradford HQ
Are you a relationship-driven Customer Success professional with a passion for delivering exceptional service in a regulated industry? We're hiring a Customer Success Manager to join a fast-growing RegTech company, supporting a high-value client base with cutting-edge AML compliance solutions.
The Role
As a Customer Success Manager, you'll be the strategic partner for key clients-ensuring they receive maximum value from our suite of AML tools. You'll be responsible for driving revenue growth through upsell opportunities and achieving best-in-class client retention.
You'll create and deliver tailored success plans, build deep client relationships (including regular face-to-face engagement), and act as a trusted advisor on AML compliance. Working closely with sales, product, and marketing, you'll lead data-led client campaigns and shape the future of the customer experience.
What You'll Be Doing
Manage a portfolio of high-value clients with a focus on retention, growth, and long-te...