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Customer Experience Representative, Kidderminster
Client:
Community Housing
Location:
Kidderminster
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
163205c1607e
Job Views:
7
Posted:
18.02.2025
Expiry Date:
04.04.2025
Job Description:
Are you looking for a role where you can make a difference and deliver great services across our communities?
As a Customer Experience Representative, you’ll work as part of a team to deliver customer experience and a high level of service for all our customers.
You’ll support Community Housing by providing a high-quality, personable service to customers through many forms of contact such as telephone and email.
You’ll be that first contact for customers to Community Housing, managing their expectations, summarising conversations and recording them accurately on our internal system, and creating a positive customer experience.
Your responsibilities will include:
* Keeping calm when presented with complex issues from customers, and when under pressure.
* Asking questions to determine the best resolution for the customer.
* Following procedures that give guidance on how to solve a customer issue.
* Holding a personalised, unhurried conversation with customers to ensure satisfaction and avoid repeat contact.
If you answered yes to any of these questions, then don’t hesitate to apply for this exciting role today!
Please note this position is fixed term until 31/03/2026.
We have both full-time and part-time opportunities available. After the initial training period, hybrid working is available.
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