Job Details Job Title Facilities Manager - Retail Location Royston Contract Type Contract Full-Time Salary £55,000 per Annum Closing Date 30/06/2024 Apply Now As we continue our mission to make people happy through chocolate, we're looking for a Facilities Manager to join our Property team on a six month fixed term contract which may become a permanent opportunity. Creating and driving the facilities management as well as the proactive and reactive maintenance strategy for both Head Office and Hotel Chocolat's UK Retail Estate, you will lead the facilities team as well as source, develop and maintain contracts with 3rd party service providers. Owning significant budgets for the improvement and maintenance of 130 stores across the Retail Estate, you'll use data and insight to inform your decision making, and ensure all processes remain fit for purpose as the estate grows, Head Office develops, and legislation changes. As well as a competitive salary and a range of company benefits, you'll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia. Here at Hotel Chocolat, we've adopted hybrid working. This means you'll join us on site for three days a week, either at our Support Office, 'Mint House', in Royston, Hertfordshire, or one of our stores as needed. For the remaining two days, you can work from wherever you like Please note: You will need a full UK driving licence to be considered for this position. What you'll be doing…. Managing a cost-effective programme of servicing and planned maintenance for the existing retail estate and Head Office, seeking new initiatives and contractors to keep maintenance spend within budget. Building and maintaining a network of approved specialist contractors to complete reactive and planned maintenance works with minimum store trading disruption and maximum efficiency. Operating a comprehensive health and safety plan across Head Office and all UK retail sites, ensuring ongoing compliance and best practice, and where required, specialist advice is sought. Ensuring reported issues are effectively prioritised to ensure the Health and Safety of our teams and customers as well as protecting the sales and profitability of the business. Partnering with Landlords, property agents, local councils, and others to resolve issues including insurance claims, complex building problems, and other issues that require 3rd party resolution. Maintaining the Head Office building to a high standard of safety and security. Working with department heads to adapt working space as necessary and manage service provision across the site. Developing strong relationships within the wider Property team and business to ensure a joined-up approach across all departments. Leading the Facilities team to ensure a high standard of service to the retail estate is delivered and maintenance issues are resolved in a timely and cost-effective manner. Championing development of the Facilities team - supporting training and personal development of all team members. Implementing and monitoring all contractor SLAs. Following up on any performance issues and taking appropriate action to replace underperforming service providers. Producing monthly reports analysing departmental performance and highlighting key successes and challenges, using this data to inform decision making and improve performance. Who you are… You are a confident communicator, build relationships at all levels with ease. Using your excellent organisation and project management skills, you can plan and prioritise accordingly with a highest impact, highest value mindset. A natural problem solver: you use rigorous logic to solve problems with innovative effective solutions. Flexible to meet the needs of the business, you are comfortable to work out of normal working hours. Essential Strong Facilities/Estate Management experience with a fast-paced retail and/or hospitality environment. Demonstrable record of leadership. Excellent commercial acumen (Budget Planning, Cost Tracking, Cost Awareness). Experience creating and driving a proactive maintenance strategy. Experience working with suppliers, contract management and tendering on a national level. Strong computer skills, including Word, Power point and Excel. Desirable Experience in managing an office environment of over 100 employees. Process Improvement: Strive to continually improve. NEBOSH qualified. BIFM, IWMF, HND or Degree level qualifications. Who are we? We're one of the UK's favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser. A cacao pod takes years to grow - it can't be rushed if it's going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about. Now, we're market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we're still growing… Today, we're multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together. To learn more about us and read about our People Pledge - our commitment to equality, diversity and inclusion - click here: hotelchocolat.com/uk/engaged-ethics/our-people.html