Role Overview of Junior Technician The main role is to work part of the support team to provide on-site AV technical support for a client based in Stirling, Scotland. You will provide a high level of customer service skills to the client to help support them with their AV requirements and technologies. Key Responsibilities Day to day support of the AV / VC facilities including sound reinforcement, projection, lighting, web streaming, video conferencing, maintenance & repairs Support the team with day-to-day meeting support including testing meeting room systems prior to client's arrival Prepare equipment for events and meetings as required Provide support on an individual basis to users at all levels of seniority Assist with high level audio/visual quality of presentations - optimisation of content aspect ratios/resolutions and file formats to suit space Attend and remain on station for important events where required Offer support and assistance to clients via phone and in person Assist and support the client in the use of fixed and portable audio-visual equipment Maintain total confidentiality relating to information received for presentations and broadcasts etc. Desirable Skills Good technical knowledge of technologies Willing to undertake training and examinations to improve their technical knowledge Additional Skills Should have a good standard of computer literacy and ideally will have an understanding of PowerPoint to an intermediate level To be well organised and flexible and to be able to approach different tasks during the working day Willing to work with other members of the on-site team and take instruction from them Ability to deal with difficult situations Always present a positive image to the customer The ability to work with a positive attitude Ability to work under pressure A flexible approach to the working day An excellent communicator confident in dealing with people at all levels