Patient Co-ordinator, Band 3 - Gynaecology Oncology
Gloucestershire Hospitals NHS Foundation Trust
Patient Co-ordinator - Band 3 (28 hours a week)
If you are looking for an exciting, varied and important role within the NHS and enjoy a challenge then the Gynaecology Oncology Department wishes to appoint a Patient Co-ordinator.
Our team consists of Patient Co-ordinators and Waiting List Co-ordinators who provide an excellent service to Consultants and Specialist Nurses in support of Inpatient and Outpatient services. Our team is supported by the Operational Support Manager and Administration Team Leaders who work closely together in support of leading their direct reports and providing cross cover for the wider team.
Our team is dynamic and constantly evolving to manage the demand and challenges of the service. We are a friendly and supportive team who pull together and support each other with varying workloads, ensuring a positive and caring environment whilst recognizing and actively encouraging individual development needs and career progression.
Main duties of the job
The role of Patient Co-ordinator includes:
1. Providing an efficient, confidential administrative and secretarial service to the Gynaecology Oncology Consultants and their Medical Team to enable provision of patient care and specialty services.
2. Working as a member of the administration team to ensure service delivery and adequate administration cover is provided.
3. Adopting a flexible approach to ensure that all Consultant Team and Trust Objectives are completed efficiently and within given timescales, including booking appointments, negotiating dates with patients for surgery, and resolving patient queries.
4. Maintaining attention to detail while managing multiple tasks and interruptions.
About us
Gloucestershire Hospitals NHS Foundation Trust is one of the largest hospital trusts in England, delivering services from two general hospitals in Gloucester and Cheltenham. We have over 9,000 members of staff committed to providing high-quality acute elective and specialist services under our vision of 'Best Care For Everyone'.
Job responsibilities
1. Provide secretarial and administrative support, ensuring that patient pathways and outcomes are recorded accurately.
2. Manage clinical activity and calendars, scheduling appointments and meetings as directed by the Consultant.
3. Utilize outpatient clinic capacity effectively by reviewing waiting lists.
4. Communicate directly with patients and carers demonstrating empathy and understanding.
5. Coordinate staff, equipment, and paperwork in support of the admissions process.
6. Identify potential breaches against Trust Waiting List Targets and take timely action.
Person Specification
Qualifications
* Educated to GCSE grade C or above (or equivalent) in literacy and numeracy.
* Proficient typist with keyboard skills.
* Basic understanding of Microsoft Office packages including Word, Excel, and Outlook.
Experience
* IT experience of Microsoft Office packages.
* Proven organizational skills with the ability to prioritize workload and work to deadlines.
* Experience of working with the NHS, ideally in a secretarial/admissions role.
Knowledge / Skills
* Excellent, professional telephone manner.
* Good written and verbal communication skills.
* Ability to work quickly and accurately.
* Ability to use own judgment and initiative as appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to be made to the Disclosure and Barring Service.
Employer name
Gloucestershire Hospitals NHS Foundation Trust
Address
Trustwide
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