Client Financial Protection Officer
Salary: Band 7: £31,067 - £35,235 (£15,533 - £17,617 for 18.5 hours per week)
We have 2 posts available:
1. 18.5 hours per week - permanent post - days and times to be discussed at interview.
2. 1 x 37 hours per week - Fixed term contract/secondment opportunity for up to 18 months.
Please indicate on your application which post/hours you are applying for.
Portsmouth City Council is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment. DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
Your New Role
Within this role, you will ensure that the best financial interests of vulnerable service users are secured through appropriate legal procedures and advising care management and other staff on such issues, undertaking practical casework where required. You will be responsible for reconciling and investigating queries on clients' accounts, scrutinising and paying clients' bills, and managing clients' financial affairs. You will make, monitor, and maintain state benefit claims for adults and complete and maintain financial assessments under Deputyship or Appointeeship. This will also involve making applications for the appointment of Appointeeship via the DWP to ensure quick access to funds for vulnerable clients. You will also undertake necessary casework and visit clients to maintain regular contact and ensure they are engaged and involved in any decisions surrounding their financial affairs.
What you'll need to succeed
You will have knowledge in the provision of a local authority deputy and appointee service as well as a good understanding of the Mental Capacity Act 2005 and its Code of Practice. With knowledge of the Care Act, public authority funding, and charges for care, you will have the ability to reconcile accounts and identify and investigate any anomalies. With excellent communication skills, both verbal and written, you will have experience of completing reports and writing clear, accurate letters, decisions, and objective notes. You will have a general knowledge of Appointeeship and Court Protection and Public Guardianship office and awareness of relevant legislation. With a sound working knowledge of Microsoft Word and Excel, you will be self-motivated and able to work under pressure and to deadlines. You will have the ability to travel across the city as you will be visiting clients.
Please read the job profile for the full details of this role and what you need to demonstrate when you apply.
What you'll get in return
We appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potential with a healthy work-life balance, offering the following rewards:
* Generous annual leave (27 days per year rising to 31, pro rata for part-time hours) with the potential to purchase additional leave.
* A fantastic pension which allows you the opportunity to pay in more for that greater return.
* Access to a wide range of training and development opportunities including apprenticeships.
* Extensive wellbeing support through the Employee Assistance Programme.
* Discount on travel, travel loans, and the bike loan scheme.
* Discounts on a wide range of goods and services - access a range of discounts and offers from thousands of restaurants, shops, and more.
Application process:
Please read the full job profile for further details on the post to ensure your application matches the requirements of the role. When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points in the profile with examples from your experience and attach this as a cover letter in the Supporting Documents section. This is important, or you are likely not to be shortlisted. We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Closing time/date: 3 January 2025 @ 23:59 pm.
We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.
Should you require any support in completing the application form, please contact recruit@portsmouthcc.gov.uk.
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